Manager of Operational Teams

il y a 4 semaines


Rouen, Normandie, France UPS Temps plein

Operations Team Manager

Main Location: ROUEN, France

Join a prestigious organization recognized among the top 500 global enterprises. Explore innovative roles, immerse yourself in our vibrant culture, and collaborate with skilled teams that inspire your growth every day. We seek dedicated individuals with a distinctive blend of skills to guide UPS into the future. If you possess the qualities, motivation, autonomy, and leadership to manage teams, we have positions designed to align with your aspirations and capabilities.

Job Overview:

The Operations Team Leader, reporting to the supervisor, oversees a team of dock agents. This role involves managing sorting operations while optimizing both human and material resources. All tasks are executed in compliance with operational protocols, Quality/Safety standards, and Company Values.

Key Responsibilities:

Management Duties

  • Oversee a team and assign daily responsibilities
  • Conduct periodic evaluations of team performance and provide constructive feedback
  • Organize, coordinate, and monitor team activities while maximizing resource efficiency (both human and technical)
  • Inspire and unify the team
  • Maintain regular communication with team members (daily briefings to convey important messages)
  • Engage in the recruitment and training of team members (train, mentor, develop, and support)
  • Facilitate formal individual and group discussions
  • Achieve set objectives in collaboration with the hierarchical supervisor and track performance metrics
  • Analyze and justify any deviations from planned activities and implement corrective action plans based on relevant performance indicators

Operational Responsibilities

Prepare for operations with the necessary equipment and in accordance with established guidelines:

  • Participate in pre-sort meetings: review performance metrics and discuss corrective measures
  • Ensure effective daily communication of instructions to teams
  • Guarantee the execution of operational plans and resource alignment based on activity levels
  • Collaborate with the feeder team to organize sorting operations
  • Set up work areas with the appropriate equipment while adhering to safety protocols. Monitor sorting activities
  • Track productivity, quality of loading/unloading, sorting, and scanning performance metrics, as well as safety compliance
  • Enforce loading, unloading, sorting, and scanning procedures
  • Conduct audits of personnel and unloading/loading practices
  • Manage and address issues with damaged or unidentified packages
  • Coordinate with the operating department as needed

Quality, Hygiene & Safety

  • Verify and oversee the proper functioning of all equipment in accordance with current safety protocols
  • Report any malfunctions that could compromise employee safety or production efficiency to management
  • Ensure the dock is maintained throughout operations and cleaned post-operations
  • Act as a key communicator for 'Hygiene & Safety' messages to team members
  • Ensure adherence to quality standards and regulations regarding working conditions, hygiene, and safety established by the company
  • Proactively work to prevent workplace accidents

Reporting Duties

  • Provide regular updates to the hierarchical supervisor
  • Notify management of any recurring issues or challenges
  • Maintain and update tracking tools

Additional Information:

  • Permanent Contract
  • 35 hours per week
  • Standard working hours: 8:00 am - 5:00 pm (with a 2-hour break)

Contract Type: Permanent


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