Operations Team Leader

il y a 4 semaines


Rouen, Normandie, France UPS Temps plein

Operations Team Leader

Main Location: ROUEN, France

Join a prestigious organization recognized among the top 500 global companies. Explore innovative opportunities, immerse yourself in our enriching culture, and collaborate with talented teams that inspire your growth every day. We seek passionate individuals with a unique blend of skills to lead UPS into the future. If you possess the qualities, motivation, autonomy, or leadership to guide teams, we have positions designed for your aspirations and skills for today and tomorrow.

Job Overview:

The Operations Team Leader, under the guidance of the supervisor, oversees a team of dock agents. This role involves managing sorting operations while optimizing both human and material resources. All tasks are executed in accordance with established operating procedures, Quality/Safety processes, and Company Values.

Key Responsibilities:

Management Duties

  • Oversee a team and assign daily responsibilities
  • Conduct periodic evaluations of team performance and provide constructive feedback
  • Organize, coordinate, and monitor team activities while optimizing resources (both human and technical)
  • Inspire and unify the team
  • Maintain regular communication with team members (daily briefings)
  • Participate in the recruitment and training processes (train, mentor, develop, and support)
  • Conduct formal individual and group discussions
  • Achieve set objectives in collaboration with the supervisor and track performance indicators
  • Analyze and justify any deviations from planned activities and implement corrective action plans as needed

Operational Responsibilities

Prepare for operations with the necessary equipment and in compliance with current regulations:

  • Attend pre-sorting meetings to review performance indicators and discuss corrective measures
  • Facilitate daily communication of instructions to teams
  • Ensure the execution of plans and the adequacy of resources based on activity levels
  • Coordinate with the feeder team to plan sorting operations
  • Prepare work areas with appropriate equipment while adhering to safety protocols
  • Monitor productivity, quality of loading/unloading, sorting, and scanning performance indicators, as well as safety
  • Ensure compliance with loading, unloading, sorting, and scanning procedures
  • Audit personnel and unloading/loading methods
  • Manage damaged and unidentified packages
  • Collaborate with the operating department

Quality, Hygiene & Safety

  • Ensure all equipment functions properly and complies with current safety procedures
  • Report any malfunctions that could jeopardize employee safety or production
  • Maintain cleanliness of the dock throughout the day and ensure it is cleaned at the end of operations
  • Act as a key communicator for 'Hygiene & Safety' messages to teams
  • Ensure adherence to quality standards and regulations regarding working conditions, hygiene, and safety
  • Proactively prevent workplace accidents

Reporting Duties

  • Provide regular updates to the supervisor
  • Notify management of any recurring issues or problems
  • Maintain tracking tools

Additional Information:

  • Permanent Contract
  • 35 hours per week
  • Standard working hours: 8:00 am - 5:00 pm (with a 2-hour break)

Contract Type: Permanent


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