Global Support Professional

il y a 3 semaines


Paris, Île-de-France Datadog Temps plein
Job Overview

We are seeking a Global Support Professional to join our team at Datadog. As a Global Support Professional, you will be responsible for providing technical support to our employees across the globe. You will work closely with our global team to ensure seamless support to our users. Your primary focus will be on handling general ticketing, account management, and problem escalation, as well as participating in the On-Call rotation to provide urgent assistance. You will also be responsible for participating in our on-site walk-up support bar, identifying trends, and contributing to company-wide projects. Additionally, you will support unified communications needs, create and maintain internal and user-facing documentation, and conduct new hire IT orientations. If you have excellent verbal and written communication skills, experience in providing detailed support under high-pressure settings, and a passion for technology, we encourage you to apply.

Key Responsibilities

* Provide technical support to employees across the globe
* Handle general ticketing, account management, and problem escalation
* Participate in the On-Call rotation to provide urgent assistance
* Participate in our on-site walk-up support bar to provide face-to-face technical support
* Identify trends and contribute to company-wide projects
* Support unified communications needs
* Create and maintain internal and user-facing documentation
* Conduct new hire IT orientations

Requirements

* Excellent verbal and written communication skills
* Experience in providing detailed support under high-pressure settings
* Passion for technology

About Datadog

Datadog is a global SaaS business that delivers a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks. We are a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. We value people from all walks of life and are committed to creating an inclusive and diverse workplace.
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