Team Supervisor H/F
il y a 4 semaines
Position Overview:
As a Team Supervisor at Infodis IT, you will play a pivotal role in leading a dedicated team. Your primary focus will be on ensuring operational excellence and fostering a collaborative environment.
Key Responsibilities:
- Overseeing team activities, delegating responsibilities, and maintaining high standards of output
- Analyzing workload and prioritizing critical incidents
- Addressing user escalations and managing complex situations
- Engaging in regular team meetings to discuss technical and operational matters
- Upholding adherence to established protocols and guidelines
- Assessing and enhancing team member performance through skill development initiatives
- Providing daily updates on performance metrics and service quality to management, along with actionable recommendations when needed
Essential Technical Proficiencies:
- Proficiency in Windows and Mac OS environments
- Familiarity with Microsoft Office and alternative office software
- Experience with ticketing and monitoring systems (e.g., Active Directory, Easyvista, ServiceNow, Exchange)
- Knowledge of backup and recovery solutions
- Competence in remote access and maintenance tools (e.g., Teamviewer, SCCM, BMC)
- Understanding of computer networking, TCP/IP protocols, and related services such as DNS, DHCP, and Active Directory
Position Details:
Employment Type:
Permanent, 39 hours per week
Location:
Based in the Paris region
Travel Requirements:
None
Remote Work Options:
Available based on individual profile and role autonomy
Compensation:
Salary range of 30k-35K€, commensurate with experience and qualifications
Benefits of Joining Infodis IT:
- Profit Sharing Opportunities
- Meal Ticket Program (8.40 Euros per working day with 60% coverage)
- Transportation Subsidy (50% coverage)
- Vacation Incentives
- Comprehensive Health Coverage
- Employee Benefits Committee
- Referral Bonus Program
Recruitment Process:
- Initial phone screening with a team recruiter
- Technical interview via video with a mentor to discuss the role and assess technical compatibility
- Client interview, if applicable
- Onboarding and integration into the team
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