Team Supervisor H/F

il y a 4 semaines


Nanterre, Île-de-France Infodis IT Temps plein

Position Overview:

As a Team Supervisor at Infodis IT, you will play a pivotal role in leading a dedicated team. Your primary focus will be on ensuring operational excellence and fostering a collaborative environment.

Key Responsibilities:

  • Overseeing team activities, delegating responsibilities, and maintaining high standards of output
  • Analyzing workload and prioritizing critical incidents
  • Addressing user escalations and managing complex situations
  • Engaging in regular team meetings to discuss technical and operational matters
  • Upholding adherence to established protocols and guidelines
  • Assessing and enhancing team member performance through skill development initiatives
  • Providing daily updates on performance metrics and service quality to management, along with actionable recommendations when needed

Essential Technical Proficiencies:

  • Proficiency in Windows and Mac OS environments
  • Familiarity with Microsoft Office and alternative office software
  • Experience with ticketing and monitoring systems (e.g., Active Directory, Easyvista, ServiceNow, Exchange)
  • Knowledge of backup and recovery solutions
  • Competence in remote access and maintenance tools (e.g., Teamviewer, SCCM, BMC)
  • Understanding of computer networking, TCP/IP protocols, and related services such as DNS, DHCP, and Active Directory

Position Details:

Employment Type:
Permanent, 39 hours per week

Location:
Based in the Paris region

Travel Requirements:
None

Remote Work Options:
Available based on individual profile and role autonomy

Compensation:
Salary range of 30k-35K€, commensurate with experience and qualifications

Benefits of Joining Infodis IT:

  • Profit Sharing Opportunities
  • Meal Ticket Program (8.40 Euros per working day with 60% coverage)
  • Transportation Subsidy (50% coverage)
  • Vacation Incentives
  • Comprehensive Health Coverage
  • Employee Benefits Committee
  • Referral Bonus Program

Recruitment Process:

  • Initial phone screening with a team recruiter
  • Technical interview via video with a mentor to discuss the role and assess technical compatibility
  • Client interview, if applicable
  • Onboarding and integration into the team


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