Global Community Manager
il y a 5 jours
Job Summary
The Senior Community Developer is a key strategic partner responsible for establishing and growing global communities around Ubisoft's games. This role requires a leader who can create global community engagement strategies that support player retention inside and outside of game experiences.
Key Responsibilities
- Develop and execute community strategic plans through various tactics that support Production objectives and augment the overall marketing strategy.
- Coordinate communication, activities, and initiatives with multiple global departments for consistent and cohesive messaging.
- Leverage Community Managers, transversal teams, and relevant partner resources to create meaningful content for players.
- Act as a spokesperson for the assigned brand(s) and coordinate community-centric events.
- Collaborate with Social Media Manager to define and report on content KPIs to demonstrate success and ROI of community programs and content.
- Support internal and external milestones, such as betas and launches, to ensure KPIs are met and advocate for player experience.
- Act as a primary representative for players' needs within Production and Publishing teams to positively influence development and communications positioning.
- Shape player feedback cycles and provide insights to Production and Publishing teams to influence game experiences, stimulate user retention, and assist in positioning messaging and marketing beats.
- Collaborate and coordinate with live teams for post-launch communication and set expectations on applicable situations.
- Manage and produce internal reports on community feedback, activity, and expectations.
- Serve as an identified subject matter expert for both the project and the wider global Community team, and act as a mentor to Community Managers and peers.
- Operate with an ROI-centric mindset by making calculated decisions that promote efficiency while remaining strategic with available resources.
- Lead the way in defining best practices to drive impact and proactively share these with the wider Community team.
- Identify and capitalize on opportunities for synergies between cross-functional teams.
- Lead transversal initiatives to support department objectives and key results.
Qualifications
- Extensive experience managing online communities and leading the development of strategic plans or programs with demonstrable success.
- Extensive experience in the gaming industry with multiple gaming platforms, genres, and AAA game launches.
- Extensive knowledge of social and community platforms.
- Experience working in a demanding Production environment with multiple deadlines, objectives, and stakeholders.
- Strong understanding of building and maintaining the growth of video game communities and developing and executing strategic engagement plans.
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