Optician - Customer Focused

il y a 2 semaines


Nantes, Pays de la Loire, France VYV3 PAYS DE LA LOIRE POLE SERVICES ET BIENS MEDICAUX Temps plein

About VYV3 Pays de la Loire Pole Services et Biens Médicaux

VYV3 Pays de la Loire is a non-profit mutualist organization dedicated to providing quality care for all. We are the region's largest private employer in the nonprofit sector, with over 4400 professionals committed to serving our community.

Your Role as an Optician

As an integral part of our team, you will play a key role in delivering exceptional customer service and technical expertise within our optical department. Working closely with the Store Manager, you'll contribute to the success of our store by providing expert guidance and support to our valued customers.

Key Responsibilities:
  • Customer Engagement:
    • Warmly welcome, guide, and advise customers on product choices, considering both technical and aesthetic aspects.
    • Actively listen to customer needs and provide tailored solutions that meet their individual requirements.
  • Technical Expertise:
    • Conduct comprehensive eye examinations and refraction tests in accordance with regulatory standards.
    • Perform lens centering, fitting into frames, shaping, and adjustments to ensure optimal eyewear fit and functionality.
    • Carry out all types of assembly, repairs, and adjustments on eyeglasses, adhering to established procedures.
  • Administrative Support:
    • Process and manage customer files efficiently and accurately according to established protocols.
    • Handle product returns and ensure smooth administrative processing.
  • Financial Management:
    • Prepare and verify financial documents with meticulous attention to detail.
    • Process customer payments securely and accurately.
    • Maintain accurate sales records for traceability purposes.
  • Regulatory Compliance:
    • Provide standardized quotes and ensure adherence to all relevant regulations governing optical services.
Qualifications:

We seek a highly motivated and customer-oriented individual with a Degree in Optics. Excellent interpersonal skills and a commitment to providing exceptional service are essential for success in this role.


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