Programme Advisor, Open Enrolment Programmes

il y a 3 semaines

Fontainebleau, Île-de-France INSEAD Temps plein

Job Title: Programme Advisor, Open Enrolment Programmes

Job Summary:

INSEAD is seeking a Programme Advisor to join our Marketing & Recruitment Department. The successful candidate will be responsible for advising potential clients and leads about the open programmes available through INSEAD's Executive Education. This will involve personally prospecting for sales and following up on individual leads to close the sale.

Main Responsibilities:

  • Manage the Open Programme sales process, moving candidates in the sales funnel to application status, for a group of assigned programmes.
  • Ensure enrollment targets are met by following up with Individuals & Corporate clients in his/her assigned opportunity pipeline in the CRM system.
  • Responsible for maintaining a high quality and diversity of participants per session.
  • Nurture corporate clients for repeat utilization and expansion of their usage of our Open Programmes for developing their talent pool.
  • Play a key role in the capture of insights on sales activities, market & pipeline via CRM system to support decisions taken by the leadership team for the evolution of Open programme portfolio & content that are in alignment and synergy with market demand.
  • Provide accurate weekly sales forecast to provide strategic revenue outlook for the department and school.
  • Identify programme strengths and weaknesses against market needs or competition and communicating it to the marketing team and recommend possible innovation/corrective marketing actions for marketing spend optimisation.

Requirements:

  • Have a Bachelor's degree or equivalent.
  • At least 4 to 6 years of working experience in customer service and/or sales or telesales.
  • Be fluent in English; fluent in other languages will be an added advantage.
  • Excellent written and oral communication skills.
  • Self-driven with a high level of autonomy and a team player simultaneously.
  • Have a strong customer service mindset, with ability to develop service-oriented approaches to problem solving and when attending to clients' requests.
  • Communicate with diplomacy and sensitivity to diverse cultural background.
  • Familiar with Salesforce or similar tools and Proficient in MS Office.

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