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Quality Project Manager

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Rumilly, Auvergne-Rhône-Alpes, France MBway Temps plein

MBway is seeking a dedicated and motivated Quality Project Manager - After Sales to join our team.

In this role, you will play a crucial part in ensuring customer satisfaction and enhancing the overall quality of our products and services. Your responsibilities will encompass supporting consumer complaints, collaborating with subsidiaries, and contributing to data analysis for continuous improvement.

Responsibilities:

  • Provide comprehensive support for consumer complaints and ensure effective follow-up with subsidiaries.
  • Collaborate in the preparation of monthly or ad-hoc reports for various company departments, providing valuable insights into customer feedback and trends.
  • Contribute to enriching data from consumer services worldwide and online shopping platforms, fostering a deeper understanding of customer experiences.

Profile:

  • Currently pursuing a Bachelor's degree (BAC +4) with a strong interest in quality management and customer experience within an international organization.
  • Demonstrate exceptional communication skills, a collaborative spirit, and a genuine commitment to delivering outstanding customer service.
  • Possess a high level of empathy and understanding towards consumer needs and concerns.
  • Fluent in English, with the ability to effectively communicate both verbally and in writing.
  • Proficient in navigating online shopping sites and social media platforms.
  • Exhibit strong organizational skills and the ability to work independently and efficiently.