Customer Service Representative
il y a 5 jours
About the Role
This is a leadership position within our Corporate Real Estate team, responsible for managing and administering all real estate matters on behalf of the Company.
Key Responsibilities
- Oversee all aspects of lease management, including identifying and negotiating new leases, renewals, and terminations.
- Establish and oversee best practices and SOPs for facilities management.
- SOURCE and manage outsourced service providers to ensure maintenance is carried out efficiently, timely, and cost-effectively.
- Ensure all facilities meet health and safety standards and comply with regulations.
- Handle customer inquiries and requests in a professional manner, ensuring strong customer satisfaction.
- Work with internal teams to ensure prompt and accurate order processing and delivery.
- Evaluate and escalate customer feedback as required.
About You
- You have at least 1 year of experience in a Corporate Real Estate, Facilities Management, or Customer Service role, preferably in the Other Services and Real Estate industry.
- You possess excellent communication and influencing skills, are organized, and able to multitask effectively.
- You have excellent interpersonal, written, and verbal communication skills.
- You are a strong networker and relationship builder.
- You are a strong team player who can manage multiple stakeholders.
- You are adaptable and thrive in changing environments.
- You are willing to undertake more than 60% travel.
About the Employer
Our client is a leading professional house cleaning service company in Sydney, Australia, with a team of super professional cleaners specializing in house cleaning services, window cleaning services, carpet cleaning services, and end-of-lease cleaning services.
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