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Client Solutions Specialist
Il y a 3 mois
This position serves as the main support connection between clients and Infor within a product-centric framework. The senior client solutions specialist delivers advanced product assistance to clients, addressing intricate inquiries regarding the functionality and application of Infor offerings through various communication channels.
Key Responsibilities:
- Address client inquiries or challenges related to product capabilities, operational environments, and system configuration/setup through various communication methods.
- Function as the primary support link between the organization and clients, ensuring accurate documentation of incidents in the designated tracking systems.
- Proactively update clients on the status of issue resolution, emphasizing client retention and future reference.
Essential Qualifications:
- Substantial experience in the temporary employment sector or French payroll systems and associated regulations.
- Proficient in French, with excellent written communication skills.
- Strong grasp of customer relationship management principles.
- Effective problem-solving and analytical abilities.
Desirable Qualifications:
- Practical knowledge and experience in the temporary employment sector (e.g., CDII, Carte BTP, IFMCP, taxe transport, DFS).
About Infor:
Infor is a worldwide leader in cloud-based business software solutions tailored for industry-specific markets. Infor develops comprehensive industry suites in the cloud and effectively implements technology that prioritizes user experience, harnesses data science, and seamlessly integrates with existing systems. Over 60,000 organizations globally depend on Infor to navigate market challenges and achieve comprehensive digital transformation.
At Infor, we are committed to fostering an environment grounded in a business philosophy known as Principle Based Management (PBM) and guided by eight core principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, and self-actualization. Enhancing diversity is crucial to reflect the markets, clients, partners, and communities we serve now and in the future.
We maintain a steadfast commitment to a culture rooted in PBM. Informed by principles that enable a free and open society to thrive, PBM equips individuals to innovate, enhance, and transform while nurturing a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are dedicated to establishing a diverse and inclusive workplace. Infor does not discriminate against candidates or employees based on sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any point during the application or selection processes, please submit a request by following the directions located in the FAQ section on our website.
At Infor, we value your privacy, which is why we have established a policy that you can review on our website.
