Multinational Client Executive H/F/X

il y a 3 semaines

Courbevoie, Île-de-France AIG Temps plein
About the Role

We are seeking a highly skilled and experienced Multinational Client Executive to join our team at AIG. As a key member of our global insurance team, you will be responsible for managing and overseeing all aspects of multinational service delivery for assigned portfolios, ensuring a seamless and elevated client experience.

Key Responsibilities:

  • Proactively manage and oversee all multinational service activities, coordinating communication and project management across all internal and external stakeholders throughout the program lifecycle.
  • Provide direction and guidance to all relevant stakeholders across Multinational Business Model and AIG Network to ensure appropriate design and effective delivery and service of assigned multinational programs.
  • Provide multinational technical expertise to underwriters to ensure a compliant program structure and design, and adherence to all local regulatory requirements.
  • Lead the promotion and adoption of the AIG Multinational End-to-End process, so that all parties understand and commit to roles, responsibilities and expected timelines, to provide an elevated service performance and deliver contract certainty.
  • Ensure Multinational service fee discipline by utilizing available tools.
  • Lead and manage the day-to-day service delivery to ensure the timely issuance of accurate local policy and invoice documentation and meet agreed program SLAs.
  • Partner with Product Underwriters to manage the approval of facultative reinsurance panel participants and the collection of compliant reinsurance documentation for all assigned programs.
  • Engage with multinational claims to ensure timely development of multinational claims bulletins / protocols and support on ad hoc program enquiries.
  • Partner with underwriting to draft legal documentation for loss sensitive programs and obtain approval from AIG legal counsel.
  • Monitor performance and escalate where necessary to ensure all agreed Multinational service SLAs are being met.
  • Operate as the senior external service contact – working in collaboration with Product Underwriters and Distribution - and provide regular updates to the appointed broker (or client if direct) on program performance until fully implemented.
  • Manage and partner with Distribution to coordinate periodic Multinational client/program stewardship meetings to be conducted in alignment and collaboration with underwriting and distribution.

Requirements:

  • Minimum 5 years commercial insurance experience, preferably client servicing (broker or company background)
  • Strong technical knowledge of complex multinational programs, including reinsurance structures, with experience of the multinational environment and processes
  • Client focused with experience working with multinational corporations and dealing with senior client personnel / risk managers
  • Strong written & verbal communication and interpersonal skills
  • Highly motivated and ability to work autonomously and on own initiative
  • Ability to handle multiple priorities, delegate effectively and meet tight deadlines / SLAs
  • Ability to clearly articulate ideas and influence outcomes
  • Ability to motivate others to achieve common goal; proven record of being a team player
  • Collaborative with the ability to build strong relationships with key internal and external stakeholders
  • Ability to identify operational improvements and gain technical knowledge / experience to carry out those improvements
  • Computer literacy required: IT packages, MS Outlook, Excel, Word

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