
Technical Support Professional
il y a 4 jours
We are seeking a Technical Support Professional to join our team at Oxford Instruments. As a key member of our support team, you will be responsible for ensuring the smooth operation of our equipment at customer sites. Your primary duties will include performing installations, upgrades, and preventative maintenance, as well as providing technical troubleshooting and liaison with customers.
Key Responsibilities:
- Install and upgrade systems and software at customer sites.
- Perform preventative maintenance and breakdown visits at customer sites.
- Provide technical troubleshooting and liaison with customers.
- Assist the Technical Helpdesk with customer support issues and provide manpower support when necessary.
- Work as an individual within a team of engineers, exchanging information and experiences.
- Provide timely and concise service reports to customers of work carried out.
- Liaise with Technical Support and Engineering on any potential or actual system problems.
- Report issues through the FRACAS reporting system.
- Liaise with the Sales and Upgrades Team to provide useful background information.
- Carry out basic customer training at customer sites.
- Ensure all work is carried out in accordance with the Company's Health and Safety, ISO 9001 Quality, and all other compliance systems.
Qualifications:
- Degree/HNC or equivalent in Electrical, Electronic, or Mechatronics.
- Solid experience in Field Service on CapEx.
Professional skills/abilities:
- Knowledge of Plasma processes (RIE/ICP/ICPCVD/ALD/ALE/Ionbeam) would be advantageous.
- Hands-on experience of Customer/Field Service support ideally in the semiconductor or in a similar high technology electronic/instrumentation sector.
- Ability to read electrical and mechanical schematics, fault find, and implement corrective actions.
- Uses interpersonal skills to communicate effectively in both one-to-one and group situations.
- Team Player.
- Driving licence (essential).
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