Customer Support Specialist

il y a 2 jours


Lillebonne, Normandie, France RESEAU ALLIANCE Temps plein
About the Role

We are seeking a highly skilled Customer Support Technician to join our team at Réseau Alliance. As a key member of our support team, you will be responsible for providing technical assistance and support to our clients.

Key Responsibilities
  • Perform preliminary visual inspections of client equipment to identify potential issues.
  • Ensure timely and effective technical follow-up of ongoing projects, providing regular reports to clients on progress and technical risks.
  • Manage requests for exemptions and participate in conference calls with clients to address technical questions.
  • Prepare and analyze technical reviews of clients, including PRM (Product Review and Maintenance) documentation.
  • Participate in invoice reviews and contribute to margin improvement within your area of expertise.
  • Organize the technical framework of missions and lead the Expertise Commission to ensure coherent analysis of reparability.
  • Supervise inspection decisions and ensure continuous training of inspectors.
  • Validate decisions during process resumptions and provide technical expertise on a set of operations performed on client or OEM products.
  • Support the supply chain by providing technical decisions on stock parts and contribute to the industrialization of new products led by the CTR.
  • Determine improvements to be made to contracts and tenders, and argue with clients in case of technical disputes including economic constraints.
Requirements
  • You hold a Bac +2 or Bac +3 degree in mechanics and/or maintenance.
  • You have at least 3 years of professional experience in a similar position, ideally in the industrial sector.
  • You are recognized for your ability to manage stress and your good interpersonal skills.

Compensation: between €32k and €37k gross/year.

Benefits: 13th month / Meal vouchers / Profit-sharing bonus / CE / Gift vouchers



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