Customer Support Specialist
il y a 2 jours
We are seeking a highly skilled Customer Support Technician to join our team at Réseau Alliance. As a key member of our support team, you will be responsible for providing technical assistance and support to our clients.
Key Responsibilities- Perform preliminary visual inspections of client equipment to identify potential issues.
- Ensure timely and effective technical follow-up of ongoing projects, providing regular reports to clients on progress and technical risks.
- Manage requests for exemptions and participate in conference calls with clients to address technical questions.
- Prepare and analyze technical reviews of clients, including PRM (Product Review and Maintenance) documentation.
- Participate in invoice reviews and contribute to margin improvement within your area of expertise.
- Organize the technical framework of missions and lead the Expertise Commission to ensure coherent analysis of reparability.
- Supervise inspection decisions and ensure continuous training of inspectors.
- Validate decisions during process resumptions and provide technical expertise on a set of operations performed on client or OEM products.
- Support the supply chain by providing technical decisions on stock parts and contribute to the industrialization of new products led by the CTR.
- Determine improvements to be made to contracts and tenders, and argue with clients in case of technical disputes including economic constraints.
- You hold a Bac +2 or Bac +3 degree in mechanics and/or maintenance.
- You have at least 3 years of professional experience in a similar position, ideally in the industrial sector.
- You are recognized for your ability to manage stress and your good interpersonal skills.
Compensation: between €32k and €37k gross/year.
Benefits: 13th month / Meal vouchers / Profit-sharing bonus / CE / Gift vouchers
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Lillebonne, Normandie, France RESEAU ALLIANCE Temps pleinAbout the RoleWe are seeking a highly skilled Customer Support Technician to join our team at Réseau Alliance. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, ensuring their equipment is running smoothly and efficiently.Key ResponsibilitiesPerform thorough visual inspections of client...
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