Senior Client Relationship Manager

il y a 3 semaines


Nanterre, Île-de-France Planet Temps plein

Role Overview:
This position is a pivotal sales role aimed at cultivating strong connections with key decision-makers in the Hospitality sector, focusing on both national and international markets.

Objectives:
The primary aim is to acquire new clients for our comprehensive range of hospitality solutions while also managing and nurturing existing accounts within France.

Responsibilities:
- Maintain and enhance relationships with current clients, ensuring the renewal of service agreements.
- Address inquiries from customers and partners promptly and professionally.
- Ensure the CRM system is consistently updated with customer and opportunity data, adhering to the KPIs established by management.
- Provide accurate and timely information to the manager and relevant internal teams.

Qualifications:
- Demonstrated expertise in contemporary sales methodologies and a solid understanding of developing a sales pipeline and strategy.
- Familiarity with the French hospitality landscape is advantageous.
- Proficient in CRM systems (such as Salesforce) and possess excellent IT skills, including proficiency in Excel, Word, PowerPoint, and corporate IT systems like Outlook.
- Fluent in French with a medium to high level of English proficiency.

Skills:
- Strong self-management capabilities are essential.
- Proven time management skills with the ability to meet tight deadlines.

Change Management:
- Adaptability to evolving business needs is crucial.

Company Overview:
Planet specializes in providing integrated software, payment, and technology solutions tailored for clients in the Hospitality and Retail sectors globally, supported by a network of international Financial Services Partners. With over 35 years of experience, we have continuously evolved our offerings, delivering an innovative digital commerce platform that prioritizes customer experience.


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