Auto Claims Management Specialist
il y a 4 semaines
Position: Auto Claims Management Specialist - Fixed-term Contract
Location: Villeneuve-d'Ascq, France
Company: Groupama-fr
Role Overview:
- Oversee and manage automotive claims processes: receiving claims, initiating procedures, implementing precautionary measures, assessing coverage and liabilities, provisioning, and compensation.
- Analyze coverage, review cases, and evaluate liabilities thoroughly.
- Engage with various stakeholders including experts and service providers.
- Delegate tasks to authorized service providers as necessary.
- Handle and track complaints, actively participate in identifying claims and sensitive situations.
- Identify and report any potential fraud indicators.
- Support cost management efforts while ensuring adherence to service quality standards.
Candidate Profile:
- Degree in insurance or relevant experience in non-life claims management.
- Proficient with technology and IT systems.
Strong written communication skills.
Excellent interpersonal abilities and a preference for telephone interactions.
Customer-focused with strong organizational skills and a collaborative mindset. - All applications are welcome, including those that may not fit the traditional profile.
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