Auto Claims Management Specialist

il y a 4 semaines


Lille, Hauts-de-France Groupama-fr Temps plein

Position: Auto Claims Management Specialist - Fixed-term Contract

Location: Villeneuve-d'Ascq, France

Company: Groupama-fr

Role Overview:

  • Oversee and manage automotive claims processes: receiving claims, initiating procedures, implementing precautionary measures, assessing coverage and liabilities, provisioning, and compensation.
  • Analyze coverage, review cases, and evaluate liabilities thoroughly.
  • Engage with various stakeholders including experts and service providers.
  • Delegate tasks to authorized service providers as necessary.
  • Handle and track complaints, actively participate in identifying claims and sensitive situations.
  • Identify and report any potential fraud indicators.
  • Support cost management efforts while ensuring adherence to service quality standards.

Candidate Profile:

  • Degree in insurance or relevant experience in non-life claims management.
  • Proficient with technology and IT systems.
    Strong written communication skills.
    Excellent interpersonal abilities and a preference for telephone interactions.
    Customer-focused with strong organizational skills and a collaborative mindset.
  • All applications are welcome, including those that may not fit the traditional profile.


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