Customer Service Project Manager
il y a 2 semaines
We are seeking a highly skilled Project Manager to join our Customer Service Department at Audio. As a Project Manager, you will play a crucial role in overseeing and managing various projects within our organization.
Main Responsibilities:- Manage and steer commercial improvement projects to ensure successful delivery of project deliverables (quality, budget, deadlines) in accordance with specifications.
- Monitor, coordinate, and prioritize projects involving third-party teams (Supply Chain, Finance Ops).
- Build the deployment plan for new processes and ensure full adoption by the relevant teams.
- Coordinate training activities and implementation for relevant teams.
- Audit and analyze existing internal commercial processes and develop improvement recommendations leading to implemented improvement projects.
- Support change management within the organization by leading change management initiatives related to process improvements, technology implementations, and organizational shifts.
- Proven working experience in project management.
- Project Management Professional (PMP) certification is a plus.
- Strong familiarity with project management software tools, methodologies, and best practices.
- Excellent client-facing and internal communication skills.
- Solid organizational skills including attention to detail and multitasking abilities.
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