Field Operations Coordinator
il y a 2 semaines
About Vertiv
Vertiv is a global provider of critical infrastructure solutions for vital applications. We design, manufacture and service power, thermal and IT infrastructure technologies that ensure reliable operation of data centers, communication networks, commercial buildings and industrial facilities.
Your Role: Field Operations Coordinator
As a Field Operations Coordinator, you will play a crucial role in managing our field service operations. You will be responsible for coordinating the activities of maintenance technicians and subcontractors to ensure efficient and timely delivery of services to our customers.
- Customer Service & Order Management: Handle customer requests related to service activities, including contracts, maintenance, and emergency calls. Process customer orders for Vertiv products and manage purchasing processes in accordance with company guidelines.
- Field Team Coordination: Oversee the daily operations of a team of engineers and subcontractors within a designated geographical area. Assign tasks, monitor progress, and ensure adherence to service level agreements.
- Performance & Reporting: Track key performance indicators (KPIs) related to field operations and provide regular reports on team performance. Manage staff schedules, including vacation requests and absences, in coordination with the Service Operations Director.
- Emergency Response: Respond promptly to customer emergency calls and coordinate immediate action to resolve critical issues.
- Documentation & Invoicing: Ensure accurate documentation of all service activities and generate timely invoices for completed work.
Your Qualifications:
- Bachelor's degree in Electrical, Electronic HPAC/HVAC, Mechanical Engineering, or Business Management.
- Excellent written and verbal communication skills in English and the local language.
- Proven experience managing high-value M&E contracts.
- Strong understanding of HPAC and UPS products and solutions.
- Experience negotiating with and managing subcontractors.
- Proficiency in business performance software packages (Word, Excel, PowerPoint, Project, Oracle). AutoCAD knowledge is a plus.
- Ability to interpret commercial business contracts and a sound understanding of contract agreements and contract law.
- Detail-oriented with the ability to manage multiple tasks and priorities effectively.
- Strong customer focus and the ability to handle complex customer interactions.
- Team player with excellent communication and influencing skills.
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