Service Operations Coordinator
il y a 3 semaines
About Us
At Vertiv, we specialize in developing solutions that ensure critical technologies operate seamlessly around the clock. Our legacy includes pioneering precision cooling systems for mainframes and introducing integrated enclosure systems for distributed networks. We empower some of the most prominent industry leaders to enhance their capacity swiftly and cost-effectively, especially during periods of heightened demand for storage and computing. Our extensive portfolio encompasses power, thermal, and infrastructure management products, alongside software and solutions, supported by a global network of nearly 250 service centers.
Role Overview
We are currently seeking a Dispatcher to facilitate our operations.
Key Responsibilities
- Allocate daily tasks and missions for maintenance technicians and subcontractors to fulfill customer contract requirements, manage repairs, and handle emergency calls while ensuring efficiency and productivity.
- Address customer inquiries related to service activities, including contracts and maintenance.
- Oversee the execution of customer orders for purchasing Vertiv products, adhering to internal compliance standards while ensuring optimal pricing.
- Manage the daily operations of the engineering team and subcontractors within a designated geographical area.
- Process new Time & Materials orders in the ERP system promptly.
- Prepare purchase orders for materials and subcontractors in line with company policies.
- Monitor and organize the provision of Key Performance Indicators (KPIs).
- Supervise staff attendance, vacations, and coordinate schedules with the Service Operations Director.
- Respond to customer phone calls to address urgent issues.
- Ensure timely invoicing to customers upon completion of work and finalize intervention requirements.
Qualifications for Success
- A degree in Electrical, Electronic HPAC/HVAC, Mechanical Engineering, or Business Management.
- Proficient in reading, writing, and speaking English as well as the local language.
- Proven experience in managing and overseeing high-value Mechanical and Electrical contracts.
- Strong understanding of HPAC and UPS products and solutions.
- Experience in negotiating and managing subcontractor relationships.
- Comprehensive knowledge of business performance software (essential: Word, Excel, PowerPoint, Project, Oracle; preferable: AutoCAD).
- Ability to interpret commercial contracts and a solid understanding of contract agreements and law.
- Attention to detail with the capability to manage multiple tasks and priorities simultaneously.
- Ability to perform under pressure and meet deadlines.
- Customer-focused approach with the ability to handle complex customer needs effectively.
- Team-oriented with strong communication skills and the ability to influence peers and supervisors.
If you possess the skills and experience we are looking for, we encourage you to consider this opportunity for a rewarding career path in a dynamic and supportive environment.
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