Logistics Operations Coordinator
il y a 4 semaines
About GuestReady
We are a leading short-term rental management and hospitality company, providing great services to property owners and amazing stays to guests. Our company is currently operating in the United Kingdom, France, Portugal, Spain, and the United Arab Emirates, and we're growing fast. Launched in 2016, with over 3.3 million guest nights sold, generating over $170 million in Gross Booking Value and managing a portfolio worth over $1 billion, GuestReady is a company on the rise.
At GuestReady, our purpose is to revolutionise the short-term rental industry through innovative technology and a commitment to hospitality. We empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish. From creating listings across multiple platforms to managing guest communications, housekeeping, key exchange, and price optimisation, our team of experts handle every aspect of the rental experience, freeing landlords from the hassle and stress of property management. Our mission is to bring the tradition of hospitality to the short-term rental market and provide peace of mind for our valued clients.
Job Description
We are seeking a Logistics Operations Coordinator to support the company's operational development in Paris. The successful candidate will be responsible for coordinating and managing the company's day-to-day operations, supervising teams on the ground, planning tasks, managing reservations, coordinating check-ins and check-outs, and resolving operational issues.
Key Responsibilities
- Operational Management: Coordinate and manage the company's day-to-day operations, supervising teams on the ground, planning tasks, managing reservations, coordinating check-ins and check-outs, and resolving operational issues.
- Process Improvement: Work closely with internal teams to identify opportunities to improve processes and operational efficiency, participating in the implementation of new procedures, tools, and strategies to optimize operations and ensure customer satisfaction.
- Quality Management: Implement and monitor quality standards to ensure a high-quality service for customers, overseeing the cleaning of accommodation, inspecting compliance with cleanliness standards, and resolving quality issues reported by customers.
- Team Management: Work with the Director of Operations for France to restructure the operational teams to optimize all processes and find the best structure for our business.
- Customer Relations: Work closely with the customer service team to manage customer queries and issues, ensuring that they receive prompt and quality support.
- Reporting and Analysis: Prepare regular reports on operational performance, key performance indicators, and market trends, using this data to analyze results, identify potential problems, and propose improvement solutions.
Requirements
- A 2/3-year degree and previous experience in Logistics, Supply Chain, and Operations.
- An appetite for dynamic environments with a strong operational dimension.
- Organised and able to manage your time effectively.
- An entrepreneurial spirit and ability to learn quickly.
- Clear and precise communication, even on complex technical subjects.
- Dynamic with an outgoing personality and a proactive attitude.
- Fluency in French is essential and a good level of English is necessary.
Diversity and Inclusion
GuestReady is proud to be an equal opportunity employer, and we are committed to providing an environment of mutual respect and inclusion to our teams all over the world. We are proud to say we have a diverse team spread globally and value the unique talents of all our people, with different personal experiences and points of view. We do not accept any discrimination on the basis of race, colour, gender, religion, sexual orientation, disability, age, culture, and warmly welcome applications from members of underrepresented groups.
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