Luggage Porter Assistant

il y a 4 semaines

IssylesMoulineaux, Île-de-France Accor Temps plein

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to take on a role that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role.

As a Luggage Porter, you will be responsible for:

  • Welcoming all guests at the Front Door with a polite and courteous demeanor, guiding them towards the reception desk or function rooms.
  • Assisting guests with their luggage for both check-ins and check-outs, ensuring a seamless and hassle-free experience.
  • Carrying guests' luggage to the room upon check-in and check-out, with utmost care and attention to detail.
  • Ensuring that all guest property is safely handled and/or stored in the Luggage Room, maintaining the highest standards of security and confidentiality.
  • Complying with standards of grooming, elegance, and playfulness, representing the hotel's values and brand essence at all times.
  • Replacing the Doorman at the door, whenever necessary, and handling vehicle parking for guests as per procedure.

Qualifications:

To succeed in this role, you must:

  • Hold a valid driving licence, ensuring you can handle guest vehicles with confidence and precision.
  • Prior experience as a Luggage Porter in a hotel would be beneficial but not essential, as we welcome candidates who are eager to learn and grow with our team.
  • Present a smart and professional appearance, reflecting the hotel's brand values and standards.
  • Demonstrate a positive attitude and good communication skills, building strong relationships with guests and colleagues alike.
  • Be willing to take on physically demanding tasks, with a willingness to adapt to changing situations and priorities.
  • Exercise caution when driving guest vehicles, prioritising safety and security above all else.

Additional Perks:

As a valued member of our team, you can enjoy a range of benefits, including:

  • Competitive Salary, departmental incentives, and a Loyalty bonus of £1,300 per year.
  • Employee Benefit Card – Discounted rates at Accor properties worldwide.
  • Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
  • Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
  • Complimentary Meals While on Duty.
  • Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
  • Be Part of the Largest Hospitality Group in Europe.
  • Exceptional Training and Development Opportunities through Apprenticeship Program.
  • Global Growth Opportunities.
  • Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
  • Social Events and Activities.

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