German-speaking Community Engagement Coordinator

il y a 4 semaines


Paris, Île-de-France BlaBlaCar Temps plein
About BlaBlaCar BlaBlaCar is the premier community-driven travel platform, connecting 27 million users annually for carpooling and bus travel across 21 nations. Our diverse team of 800 professionals represents over 50 nationalities and operates from five global offices, with 30% working entirely remotely. Your Mission: We are seeking a Community Engagement Coordinator to join our Customer Support division at BlaBlaCar. This role is pivotal in delivering exceptional support to our members: both passengers and drivers, while contributing to significant projects. As a Community Engagement Coordinator, you will primarily assist members in the German market. You will report to our Associate Manager overseeing Italy and Germany.

Your Responsibilities:

Provide assistance to members through various communication channels: address member inquiries (tickets, social media, moderation) with a high standard of quality. Facilitate training sessions for internal team members. Contribute to the enhancement of BlaBlaCar processes and policies: identify challenges and escalate them to relevant stakeholders, including the Knowledge and Tech teams. Manage Slack channels pertinent to the Community Engagement team (social media, trust and safety, etc.). Ensure the smooth execution of all activities, remaining flexible to specific demands during peak periods (high activity times, holidays, etc.)

Your Qualifications:

Prior experience in customer service (minimum 1 year) Outstanding communication and active listening abilities with a strong desire to assist others Solid understanding of the internet ecosystem and proficiency in MS Excel / Google Sheets at an intermediate to advanced level Full working proficiency in English and German (Please submit your CV in English) You align with our company values You excel in a collaborative, rapidly evolving, and innovative environment You possess the capability to take ownership and align with business priorities Nice to have: Proficiency in French If you do not meet all the qualifications listed above, please explain why you would still be an excellent fit for this position in your application.

What we offer:

Full remote work option available in the country of employment Additional 4 weeks on top of statutory maternity leave Financial assistance for home office setup Minimum of 25 vacation days per year Local meal plan policy (Swile card) 50% transportation reimbursement (Forfait Mobilité Durable) Relocation assistance and visa support Unlimited free carpooling and bus rides Opportunities for personal development through training, mentorship, and internal mobility programs Employee stock ownership plan Regular team-building activities Mental health support One day off per year to experience our service One day per year dedicated to social engagement with non-profit organizations

Interested in joining our team?

Participate in a 45-minute video call with one of our Talent Acquisition Managers to discuss your background, career aspirations, and address any questions you may have. Complete a fully remote exercise to assess your technical skills. Engage in a 60-minute video call with our Associate Manager overseeing Italy and Germany to explore the role in depth. Conclude with a 30-minute video call with our Senior Customer Support Operations Manager for a vision alignment and to finalize the process. Our hiring process typically spans 25-30 days, with offers usually extended within 48 hours.

Not sure yet?

Explore our BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees. If you do not meet all the qualifications outlined above, please share why you would still be a strong candidate for this role in your application.

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