Emplois actuels liés à Client Success Strategist - Cernay, Grand Est - Copeland

Are You Ready to Elevate Customer Experiences?

The role of the Customer Success Manager at Copeland is pivotal in fostering strategic relationships with a select group of clients, ensuring they derive maximum value from our innovative solutions. This position is centered around enhancing customer satisfaction and driving long-term value growth through effective engagement and support.

Key Responsibilities Include:

• Collaborate with essential stakeholders within assigned accounts to formulate a comprehensive customer success strategy aimed at achieving their objectives with our technologies.
• Act as the internal champion for the customer, coordinating resources across the organization to fulfill the agreed-upon success plan.
• Establish and nurture a trusted advisor relationship that ensures customers consistently realize both immediate and sustained value from our offerings.
• Maintain high levels of customer retention through the implementation of best practices in Customer Success, supported by insightful data analysis.
• Assist customers in accelerating value realization and closing usage gaps through tailored onboarding and adoption strategies.
• Provide valuable insights to customers, demonstrating the realization of value to their leadership teams.
• Explore innovative methods to enhance customer value by leveraging the features of our solutions.
• Support customer expansion by identifying new opportunities and relaying critical feedback to internal teams.

Who You Are:

You are a seasoned Customer Success Manager with a robust technical foundation in industrial automation, control systems, digital transformation, and related processes. Your proactive approach enables you to adapt and thrive in dynamic environments, fostering strong relationships and delivering solutions that exceed customer expectations. You continuously seek new technical knowledge and skills that can enhance both business and personal performance.

Qualifications Required:

• Proven experience managing a diverse portfolio of external clients, with a background in marketing, business development, consultative selling, or customer success.
• Solid understanding of contract management and change management practices, with the ability to conduct value analysis related to Customer Return on Investment.
• Quick learner, capable of assimilating new technologies and applying them to customer challenges.
• Skilled in identifying and translating diverse customer needs into mutually beneficial business opportunities.
• Proficient in influencing and engaging with customers at all organizational levels.
• Flexible and adaptable to changing priorities and evolving processes.
• Strong analytical abilities to derive actionable insights from data.
• Proficient in English, with a willingness to travel as needed.

Preferred Attributes:

• Proactive in identifying opportunities for process enhancements and new customer strategies.
• Resourceful in seeking out necessary knowledge and support.
• Deep understanding of the industrial automation and software landscape, along with the dynamics of Copeland.
• Positive demeanor and professionalism, serving as a representative of the Copeland brand.
• Adaptable to changes in sales strategies, product direction, and organizational priorities.

Our Commitment to You:

At Copeland, we recognize the significance of work-life balance and are committed to supporting our employees' personal and professional aspirations. We offer competitive benefits, comprehensive healthcare, and equitable growth opportunities to create a rewarding workplace.

Our flexible work-from-home policy allows you to optimize your time, blending focused home office days with collaborative in-office experiences to tailor your work-life balance. Additionally, our global volunteer initiatives empower you to connect with like-minded peers, promote diversity and inclusion, and make a positive impact in our communities.