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Customer Support Engineer
Il y a 2 mois
Cogent Communications is a leading global network and internet service provider, consistently ranked among the top five networks in the world. As a publicly traded company on the NASDAQ Stock Market under the ticker symbol CCOI, we specialize in providing high-speed internet access and Ethernet transport services to businesses.
Job DescriptionWe are seeking a highly skilled Customer Support Engineer to join our team in Paris, France. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers, ensuring their internet and IP services are running smoothly.
Responsibilities:- Respond to customer inquiries and resolve technical issues in a timely and professional manner
- Provide Level 1 support for internet and IP services, including monitoring and managing alarms for infrastructure in our data centers
- Control access to Cogent sites and manage maintenance from our suppliers and other vendors
- Collaborate with our European centers in Spain and Germany to ensure seamless support
- Fluency in written and spoken French and English is required; knowledge of other European languages is an asset
- Strong written and verbal communication skills, with experience in a similar role a plus
- Ability to work in a fast-paced environment and manage stress effectively
- A competitive base salary of €40K - €42K annually
- A comprehensive benefits package, including health, dental, vision, paid time off, and more
- Opportunities for professional growth and development in a dynamic and innovative company
This is an in-office position based in Paris, France. Cogent Communications is an Equal Opportunity Employer.
