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Customer Service Representative
Il y a 2 mois
About AXA Luxembourg
AXA Luxembourg is a key player in the insurance sector in the Grand Duchy, part of the AXA Group, an international insurance brand and a global leader in financial services.
We assist our clients in overcoming life's challenges, big and small. Every day, we work together to innovate the best ways to protect them and strive to empower everyone to live a better life.
Our Culture
We believe that to take care of our clients well, we must begin by taking care of our employees. That's why we uphold a committed HR policy that promotes diversity, maintains work-life balance, and supports skills and career development.
Our culture is built on trust, respect, and kindness towards one another, because it's the best way to become the best versions of ourselves. We are always looking to attract talent to our company while continuing to develop our existing staff.
Your Role
As a Customer Service Representative, you will be involved in daily team activities such as:
Handling Customer Inquiries
- Greeting customers, listening to them, and supporting them empathetically;
- Asking necessary questions to gather useful information;
- Based on the information collected, advising customers effectively to meet their needs.
Managing Customer Files
- Performing all operational tasks necessary for proper customer file management;
- Keeping customers informed of any developments regarding their files.
Administrative Tasks
- Responding to customer inquiries promptly and appropriately;
- Participating in scheduled training sessions and team meetings;
- Updating and entering customer information into the system.
Your Profile
- You are pursuing a minimum BAC+2/3 degree with a specialization in commerce and seeking an internship as part of your studies;
- You are proficient in French. Any additional language skills will be considered a plus;
- You are dynamic, enthusiastic, positive, and have excellent teamwork skills;
- Customer satisfaction is your top priority;
- You are comfortable with office tools and CRM.
What We Offer
We offer you a rewarding and supportive work environment, as well as the experience and opportunities of a local company within a successful international group.
How to Apply
Submit your application directly to the Human Resources Department.
To complete the recruitment process, you will be required to provide several supporting documents, such as copies of diplomas and potentially certificates from previous jobs.
