Project Manager Apprentice

il y a 4 semaines


Bordeaux, Nouvelle-Aquitaine, France Back Market Temps plein
About the Role

As an Operations Manager Apprentice at Back Market, you will be part of a dynamic team working to raise the quality standards of the refurbished industry. Your mission will be to contribute to enforcing quality standards, monitoring and improving quality metrics and processes, and supporting sellers to deliver best-in-class customer experience.

Key Responsibilities
  • Run quality processes to monitor and enforce quality standards
  • Perform technical analysis of after-sales service tickets related to hardware issues
  • Contribute to designing tools and processes to support merchants in improving quality
  • Identify and launch concrete actions for account managers to improve quality
Requirements
  • Data-driven with experience in running analysis and building business insights from data
  • Strong project management skills with ability to work with multiple stakeholders
  • Organized and structured with attention to detail

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