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Technical Solutions Engineer
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Technical Solutions Engineer
il y a 1 mois
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il y a 2 semaines
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Technical Solutions Engineer, Data, Cloud Specialist
Il y a 2 mois
We are seeking a highly skilled Technical Solutions Engineer to join our team at Google. As a Technical Solutions Engineer, you will play a critical role in managing customer challenges and providing level two support to our other Support teams.
You will be part of a global team that provides support to help customers seamlessly transition to Google Cloud. In this role, you will troubleshoot technical challenges for customers, leveraging your expertise in debugging, networking, system administration, documentation updating, and coding/scripting.
You will make our products easier to adopt and use by making improvements to the product, tools, processes, and documentation. You'll help drive business growth of Google Cloud by recognizing and advocating for our customers' challenges.
Key Responsibilities- Manage customer problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
- Develop knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, and building tools for faster diagnosis.
- Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Understand customer issues and advocate for their needs with cross-functional teams, including Product and Engineering teams, to find ways to improve the product and drive high-quality production.
- Work as part of a team of Engineers/Consultants that globally ensure 24-hour customer support, including occasional non-standard work hours or shifts.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
