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Data Center Operations Specialist
Il y a 3 mois
The Offer
- Be part of a reputable organization with a proven history of excellence
- Competitive salary and comprehensive benefits package
- Outstanding opportunities for professional growth and advancement
The Role
Key Responsibilities:
- Prepare, stage, and set up equipment, performing both startups and shutdowns (e.g., racks, hard drives, switches) in accordance with detailed instructions provided through checklists, guides, and standard operating procedures; assist and mentor fellow technicians in tackling complex tasks.
- Conduct diagnostics and troubleshooting by adhering to established protocols, swiftly identifying the root causes of issues while minimizing disruption to customers and business operations.
- Follow established communication procedures to report and escalate incidents to the appropriate shift leads.
- Engage in daily safety briefings, complete mandatory safety training, and adhere to safety protocols (e.g., equipment usage, lifting techniques, electrical safety, ladder and rolling stair operations).
- Foster a collaborative and effective team environment by sharing insights, participating in regular team discussions, asking questions, and staying informed about the progress of colleagues' tasks.
- Proactively disseminate relevant information to facilitate smooth workflows and reduce the impact of changes within their work area on others.
- Adhere to Data Center Services (DCS) business unit policies, procedures, and deadlines.
- Efficiently complete assigned tickets in alignment with expectations for Key Performance Indicators (KPIs) per task type while meeting or exceeding established Service Level Agreements (SLAs), with guidance from senior technicians.
- Demonstrate pride and accountability for service quality, completeness, and the overall user experience; take ownership of the data center facilities.
- Gain a thorough understanding of the client's business and maintain a strong client focus to appreciate the impact of their work when completing tickets and assigned tasks.
Candidate Profile
Required Qualifications:
- 1-2+ years of experience as a data center technician or a solid understanding of computer or server hardware, including knowledge of component and system failures.
- Experience with software tools (e.g., diagnostics, testing, firmware updates) and real-time issue resolution during deployment.
- A high school diploma is mandatory.
- Ability to lift up to 50 lbs independently or more with assistance.
- Capability to work independently or collaboratively, including with remote teams.
About the Employer
Snaphunt is recognized as one of the fastest-growing companies in the U.S., providing comprehensive services to Fortune 500 clients.
Snaphunt is dedicated to being the employer of choice, attracting top talent in the industry, and nurturing long-term relationships with its employees.
