Senior Technology Strategist
il y a 4 semaines
Amundi Technology is a leading provider of technological solutions for the asset management industry. We are seeking a highly experienced Senior Software Leader to join our Client Services team.
Key Responsibilities- Lead the Client Success team to drive client satisfaction and adoption of our solutions
- Collaborate with Relationship Managers to identify upselling opportunities and drive commercial expansion
- Develop and implement best practices to improve client service delivery excellence
- Monitor client satisfaction and identify areas for improvement
- Supervise the support activity and ensure timely resolution of client requests
- Master's degree in a relevant field (finance, mathematics, physics, computer science, or related degrees)
- At least 10 years of business experience, with 5+ years of support management experience in the delivery/support of a technology platform
- Prior experience as part of a management team with plan, resource, and issue/change responsibilities
- Experience in supporting business development opportunities through proposal creation, review, and presentation
- Knowledge of the investment value chain, Front-to-Back Office processes, and IT/software
Fluent French and English
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