Decorative Technical Service Manager

il y a 3 semaines


Épinal, Grand Est, France CABINET TURKA Temps plein

About the Role

CABINET TURKA is seeking a highly skilled Technical Customer Service Manager to join our team. As a key member of our organization, you will be responsible for promoting our decorative products and providing exceptional customer service to our clients.

Key Responsibilities

  • Secure technical discussions between customers and our organization, ensuring seamless communication and collaboration.
  • Listen, understand, and translate customer needs and expectations, providing tailored solutions to meet their requirements.
  • Support customers in processing our products, ensuring timely and efficient delivery.
  • Collect, analyze, and resolve customer quality claims, maintaining high standards of quality and customer satisfaction.
  • Participate actively in product definition, working closely with mill participants to ensure successful product launches.
  • Search for decorative market technical information, feeding and sharing our technical monitoring to stay ahead of the competition.
  • Develop new product solutions, seeking innovative solutions to meet customer needs and provide value-added services.
  • Support our overseas facilities in developing their quality capabilities, connecting with local markets and driving business growth.

Requirements

  • High school technical background in paper, wood, or engineering, with a successful experience in industry and international context.
  • High technical skills, combined with the ability to manage international discussions in a multicultural context.
  • Strong analytical and problem-solving skills, with the ability to convince and persuade customers.
  • Excellent customer orientation behavior, with the ability to adapt to customer needs and expectations.
  • Proficiency in English (C1 level or higher), with French as a secondary language and other languages welcome.
  • Ability to travel frequently, with approximately 50% of work time spent on international travel.

About CABINET TURKA

CABINET TURKA is a specialized and passionate team of experts, committed to delivering high-quality services and solutions to our clients. We offer a permanent contract position with a structured remuneration package, including a fixed salary and benefits. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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