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Senior Program Manager, France

Il y a 2 mois

Paris, Île-de-France Academic Programs International (API LLC) Temps plein
Job Summary

We are seeking a highly experienced and skilled Senior Program Manager to lead our France operations. As a key member of our team, you will be responsible for managing all aspects of our student programs in France, including program development, implementation, and evaluation.

Key Responsibilities
  • Lead and manage the France team, including performance reviews, annual strategic planning, hiring, contract negotiations, and facilitating senior-level meetings with vendors and partners to achieve strategic company priorities.
  • Implement and manage a portfolio of programs from start to finish, including student onboarding, orientation, student life activities, academics, and excursions.
  • Serve as a primary contact for universities and students within a specific geographic region on all matters related to French programs.
  • Review and evaluate partner requests and manage vendor contracts, as well as any contract changes. Bring special requests to the attention of senior leadership.
  • Develop and deliver timely and accurate information to students by utilizing the API Connect Platform, API Connect Apps, and other internal systems.
  • Draft, revise, and update program proposals and program costs; accurately manage contract execution; assess contracts for completeness and accuracy; and confirm accurate descriptions of deliverables in contracts.
  • Work with the domestic and international staff to manage and trouble-shoot challenges and provide creative solutions to complex programming requirements, including unforeseen changes to program costs, etc.
Requirements
  • Minimum of ten years related experience working with faculty, administrators, or customers in program development, program management, sales, negotiation, customer relations, and/or recruiting.
  • At least 7 years related experience working with one or more of the following: study abroad, tour operator, travel agency, and/or sales.
  • Successful track record in client management, recruiting or study abroad programming in which goals were consistently met and/or exceeded.
  • Talent for organizing and prioritizing multiple tasks and projects in a fast-paced environment, including excellent follow-up and attention to detail.
  • Dedication to providing high-quality client services with a high level of enthusiasm, energy, and flexibility.
  • Strong data management skills with experience using budgeting tools (Excel), Microsoft Office, (CRM), and other databases.
  • Proven ability to negotiate and close contracts.
  • Excellent interpersonal and communication skills with demonstrated ease in interacting with various constituents and ability to make effective presentations.
  • Skilled in managing complex situations, e.g., situational advising and supporting program leaders and/or faculty.
  • Extensive "insider" knowledge of France is essential.
  • Demonstrated familiarity with the social and behavioral culture and pressures of American college life, particularly in a study-abroad context.
  • Substantial intercultural sensitivity, particularly to North American and French cultures.
Education and Certifications
  • Bachelor's degree in a relevant discipline (Business, Counseling, Education, Psychology, Sociology etc.) or significant work experience; graduate degree preferred.
  • Demonstrated experience leading/managing a team of both Cadre and non-Cadre employees.
  • Demonstrated experience managing CDI and CDD employees in France.
  • Ability to work occasional weekends and evenings, as required.
  • French Citizenship or valid work authorization for France required.