Customer Service Representative

il y a 5 jours


Annecy, Auvergne-Rhône-Alpes, France IPAC Bachelor Factory Temps plein

**About the Role**

Ipac Bachelor Factory Annecy is seeking a Customer Service Representative - Outdoor Experience to join our team in an alternating work arrangement. This is a unique opportunity to work with a partner company and contribute to the success of our outdoor expeditions.

Key Responsibilities

  • Provide exceptional customer service to our participants, ensuring a memorable outdoor experience.
  • Collaborate closely with our production and logistics teams to guarantee the success of our expeditions.
  • Manage participant inquiries and concerns through various channels, including email, phone, and in-person interactions.
  • Contribute to the continuous improvement of our customer journey, aligning with the company's objectives.
  • Monitor customer satisfaction and collect feedback and suggestions for improvement.
  • Prepare reports and manage your activity using Hubspot, our CRM tool.
  • Participate in the development of new adventures and loyalty strategies based on participant feedback.

Requirements

  • Passion for the outdoors and regular practice of 2-3 disciplines offered by the company.
  • Attention to detail, organizational skills, and ability to prioritize tasks.
  • Excellent interpersonal skills and ability to work in a team.
  • Proactivity, analytical skills, and ability to manage projects.
  • Sensitivity to customer needs.
  • Fluency in English (oral and written) is an asset.

Working Conditions

  • Type of contract: alternating work arrangement.
  • Location: Annecy, France.
  • Remuneration: a percentage of the minimum wage calculated based on your age.
  • Contract duration: 1-2 years.


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