Hardware Support Specialist
il y a 1 mois
Scaleway is seeking a skilled Systems Support Specialist to join our Hardware organization. As a key member of our team, you will be responsible for supporting all hardware server assets in production during their respective life cycle.
Responsibilities- Monitor, detect, investigate, and fix problems on the hardware servers installed base
- Implement corrective and preventive actions as necessary
- Engage vendors or manufacturers as required, according to the contract and support/SLA contracts, and follow up until the problem is fixed
- Liaise with manufacturers with regard to bug fixes, requests for enhancement, etc...
- Qualify, test, validate, and maintain the various firmware stacks update
- Take part in the server qualification process by leveraging your day-to-day experience
- Collaborate with the product, customer support, infrastructure, network, sales, and other internal teams to drive the problem to resolution
- Document technical information, procedures, and action plans
- Tech watch in order to stay up-to-date with technology
- Open-source
- Large-scale environment (10s of thousands of servers)
- Various HW (servers, storage, network equipment) vendors
- Various Linux OS (we tend to prefer Ubuntu and Debian)
- Redash, Mysql
- Python, Go
- APIs
- Passionate about cloud computing, hosting, hardware or data centers
- Strong knowledge of the computer hardware
- Strong understanding of server administration (including firmware, UEFI, BMC, PXE, IPMI,...)
- Troubleshooting skills
- Service / Support technical background, in production environment
- Capacity to share and document information and experience
- Team player, curious, self-motivated
- Excellent command of English
This position is based in our offices in Paris or Lille (France)
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