Hardware Support Specialist

il y a 1 mois


Paris, Île-de-France Scaleway Temps plein
About the Job

Scaleway is seeking a skilled Systems Support Specialist to join our Hardware organization. As a key member of our team, you will be responsible for supporting all hardware server assets in production during their respective life cycle.

Responsibilities
  • Monitor, detect, investigate, and fix problems on the hardware servers installed base
  • Implement corrective and preventive actions as necessary
  • Engage vendors or manufacturers as required, according to the contract and support/SLA contracts, and follow up until the problem is fixed
  • Liaise with manufacturers with regard to bug fixes, requests for enhancement, etc...
  • Qualify, test, validate, and maintain the various firmware stacks update
  • Take part in the server qualification process by leveraging your day-to-day experience
  • Collaborate with the product, customer support, infrastructure, network, sales, and other internal teams to drive the problem to resolution
  • Document technical information, procedures, and action plans
  • Tech watch in order to stay up-to-date with technology
Our Technical Stack
  • Open-source
  • Large-scale environment (10s of thousands of servers)
  • Various HW (servers, storage, network equipment) vendors
  • Various Linux OS (we tend to prefer Ubuntu and Debian)
  • Redash, Mysql
  • Python, Go
  • APIs
Requirements
  • Passionate about cloud computing, hosting, hardware or data centers
  • Strong knowledge of the computer hardware
  • Strong understanding of server administration (including firmware, UEFI, BMC, PXE, IPMI,...)
  • Troubleshooting skills
  • Service / Support technical background, in production environment
  • Capacity to share and document information and experience
  • Team player, curious, self-motivated
  • Excellent command of English
Location

This position is based in our offices in Paris or Lille (France)


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