Customer Service Project Manager
il y a 13 heures
Geopost, a leading European parcel delivery and e-commerce solutions provider, operates in over 50 countries worldwide. With a network of expert delivery brands, including DPD, Chronopost, SEUR, BRT, Speedy, and Jadlog, Geopost offers a range of services, including Out-Of-Home delivery and temperature-controlled solutions for food and healthcare businesses.
As a company committed to making commerce more convenient, profitable, and sustainable, Geopost has set a roadmap to Net Zero by 2040, approved by the Science Based Targets initiative (SBTi). Geopost is a member of the French Association of Diversity Managers (AFMD) and a signatory of the Diversity Charter.
Job DescriptionWe are seeking a talented and experienced Customer Service Project Manager to join our team at Geopost's headquarters in Issy les Moulineaux, France. As a key member of our Customer Service team, you will be responsible for identifying, planning, and executing projects that enhance CS operational efficiency and effectiveness across the organization.
The successful candidate will have a strong analytical mindset, excellent communication and interpersonal skills, and the ability to work effectively with diverse stakeholders and cultures. With a minimum of 5 years of experience in project management, you will have a proven track record of successfully managing development and deployment projects in a customer service environment and in an international context.
Key Responsibilities- Collect and challenge Business Units (BUs) needs and expectations to identify opportunities for improvement, develop project plans, and lead cross-functional teams to execute initiatives that enhance CS operational processes.
- Conduct detailed analyses of current processes to identify inefficiencies, bottlenecks, and areas for improvement.
- Design and implement solutions that streamline operations, reduce costs, and improve quality and customer satisfaction.
- Coordinate project meetings, including scheduling, agenda preparation, and minute taking.
- Track project progress, ensuring timelines and budgets are met. Provide regular updates to senior management and stakeholders.
- Work closely with various departments to ensure alignment and support for continuous improvement initiatives.
- Establish key performance indicators (KPIs) to measure the success of improvement projects and ensure sustainability of changes.
- Support CS Team by applying common project methodology aligned within Group guidance.
- Contribute to lessons learned exercises and knowledge sharing initiatives.
- Strong organizational and multitasking skills, with the ability to prioritize and manage multiple tasks effectively.
- Analytical mindset with the ability to interpret complex data and translate it into actionable insights.
- Excellent communication English & French and interpersonal skills, both written and verbal.
- Autonomous and curious, faster learner and constantly seeking for improvement.
- Detail-oriented with a focus on accuracy and quality.
- Strong analytical and problem-solving abilities with the capacity to identify and address issues proactively.
- Collaborative team player with the ability to work effectively with diverse stakeholders and culture.
As a valued member of our team, you will have the opportunity to work on a wide range of projects, collaborating with diverse teams and stakeholders in an international context. You will play a key role in participating on the Group Customer Service strategy and in engaging our BUs by value creation and by seeing projects through to completion with efficiency and precision.
We offer a dynamic and challenging work environment, with opportunities for professional growth and development. If you are a motivated and experienced project manager looking for a new challenge, we encourage you to apply for this exciting opportunity.
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