Claims Vendor Manager
il y a 4 jours
Chubb is a world leader in insurance, with operations in 54 countries, exceptional financial strength, and a broad range of personal and commercial insurance products. We combine the precision of craftsmanship with decades of experience to conceive, craft and deliver the best insurance products and service to businesses of all sizes.
Role Purpose:
As the Claims Vendor Manager, you will be responsible for ensuring high-performance from our vendors, supporting the delivery of our exceptional claims service. Your expertise and insights will enable us to optimize our claims processes while adhering to contractual, legislative, and regulatory requirements. By fostering positive relationships with both our business lines and vendors, you will play a vital role in delivering the best possible claims experience to our valued customers.
Key Responsibilities:
- Lead the oversight of claims activities within our outsourced partners, ensuring that regulatory, conduct, commercial best practices standards and contractual performance targets are met, via regular reporting and meeting's.
- Build and maintain strong relationships with our core TPAs, assistance services, Mobile phone Insurance and fulfilment Claims Service Providers, across all product lines actively seeking feedback to continuously improve performance.
- Collaborate with Claims Managers to ensure Claims Service Provider arrangements align with contractual terms and comply with regulatory guidelines.
- Drive new initiatives and projects with Claims Service Providers to enhance service delivery and cost control.
- Provide guidance to Claims and Business Managers in selecting and implementing new Claims Service Providers in line with Outsourcing Guidelines.
- Work with the Claims Vendor Management team to develop best practices and controls for managing Claims Service Providers across the region.
- Interact closely with client's and manage performance of accounts with detailed reviews of performance metrics and KPI's.
- Implement performance management frameworks to monitor and benchmark Claims Service Provider performance and drive improvements in technical and service standards as well as presenting performance as required.
- Promote the benefits of our preferred service providers to internal stakeholders, brokers, and clients, to maximize business acquisition and retention.
- Support the growth plans of our Consumer lines business and contribute to implementing new programs.
Required Skills/Qualifications:
- Hold or studying towards insurance (academic) degrees or equivalent qualifications, demonstrating a commitment to professional development.
- Possess a Project Management qualification such as Prince 2, and a desirable background in Change Management.
- Chartered Institute of Procurement and Supply (CIPS) qualification is a plus.
- Fluent in both written and verbal English and French, enabling effective communication across our diverse markets.
- Proficiency in MS office applications, especially excel and MS Teams are necessary. Knowledge of data reporting suites like Qlik Sense or Power Bi is also beneficial.
Experience:
- Thrive working in a dynamic and high-performing team, bringing energy and passion to your work.
- Demonstrate experience in account management and managing vendors across a diverse portfolio in Personal Lines and Commercial P&C within an insurance company.
- Excellent collaboration skills and experience in navigating multiple reporting lines and working effectively with cross-functional teams and stakeholders is an advantage.
- Demonstrate experience in managing important customer relationships and partners, preferably in the insurance environment with knowledge in Personal lines, Home & Contents, Accident and Health, Mobile phone insurance, Travel insurance products as well as supply chain repair and restoration management is desired.
- Show a deep understanding of vendor management processes within the insurance industry.
- Have a proven track record in claims management and ensuring compliance with regulatory requirements.
- Possess strong analytical skills, capable of leveraging data and market insights to control costs and provide valuable insight and recommendations.
- Successfully negotiate contracts and implement performance management frameworks.
- Proven experience in project management, driving successful outcomes and managing stakeholders.
- Proficient in marketing and promoting services, utilizing marketing collateral to support business acquisition and retention.
With a supportive and dynamic team, professional development opportunities, and a competitive remuneration package, this is an exciting opportunity for career growth. Apply now and embark on a fulfilling journey with us.
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