Front Desk Agent
Il y a 2 mois
Job Opportunity at Accor
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Accor. As a Front Desk Agent, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.
Key Responsibilities:
- Deliver outstanding customer service by greeting guests, responding to their inquiries, and resolving any issues in a timely and professional manner.
- Manage check-in and check-out procedures efficiently, ensuring accuracy and attention to detail.
- Verify guest reservations and ensure that all necessary information is accurate and up-to-date.
- Communicate effectively with colleagues and management to ensure seamless guest service.
- Respond to guest inquiries and resolve any issues promptly and professionally.
- Apply Accor's policies and procedures to ensure a safe and secure environment for guests and staff.
- Validate guest payments and ensure accurate billing.
- Embody the Accor spirit in all interactions with guests.
Requirements:
- Fluency in English (essential), with a second language a strong asset.
- Proficiency in FOLS (not mandatory, training provided).
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment and demonstrate initiative.
- Attention to detail and organizational skills.
Benefits:
- Meal allowances.
- 13th month payment after 4 months of service.
- Transport reimbursement up to 50%.
- Quality bonuses up to €100 per month.
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