Front Desk Agent

Il y a 2 mois


Paris, Île-de-France Accor Temps plein

Job Opportunity at Accor

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Accor. As a Front Desk Agent, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.

Key Responsibilities:

  • Deliver outstanding customer service by greeting guests, responding to their inquiries, and resolving any issues in a timely and professional manner.
  • Manage check-in and check-out procedures efficiently, ensuring accuracy and attention to detail.
  • Verify guest reservations and ensure that all necessary information is accurate and up-to-date.
  • Communicate effectively with colleagues and management to ensure seamless guest service.
  • Respond to guest inquiries and resolve any issues promptly and professionally.
  • Apply Accor's policies and procedures to ensure a safe and secure environment for guests and staff.
  • Validate guest payments and ensure accurate billing.
  • Embody the Accor spirit in all interactions with guests.

Requirements:

  • Fluency in English (essential), with a second language a strong asset.
  • Proficiency in FOLS (not mandatory, training provided).
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment and demonstrate initiative.
  • Attention to detail and organizational skills.

Benefits:

  • Meal allowances.
  • 13th month payment after 4 months of service.
  • Transport reimbursement up to 50%.
  • Quality bonuses up to €100 per month.

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