Service Engineer

il y a 2 semaines

Paris, Île-de-France Riedel Communications GmbH & Co. KG Temps plein
About Riedel Communications GmbH & Co. KG

Riedel Communications is a leading provider of live production tools in the media, sports, and entertainment sectors. Our company is divided into three business units: Product Division, Managed Technology & Riedel Networks.

Job Description

We are seeking a highly skilled Service & Support Engineer to join our team. As a key member of our support team, you will provide technical assistance to external and internal customers, contributing to our 24/7 customer hotline.

Responsibilities
  • Provide technical support to customers via remote online sessions and live productions
  • Reproduce technical issues in our lab/office
  • Visit customers on-site or remotely to debug and resolve problems
  • Execute commissioning of baseband and IP-based audio and video systems
  • Customer training
  • Work closely with support and sales colleagues in EMEA at our headquarters and in cross-functional teams with product management and R&D
Requirements
  • ~2+ years of experience in a relevant market field, ideally in the broadcast, live sports, and entertainment market
  • ~Experience in broadcast production workflow is essential to this role. Knowledge of new digital media standards with a focus on video and audio over IP/SMPTE 2110
  • ~Experience in understanding network architecture and deployment is a plus
  • ~Successfully completed university studies or completed equivalent trainee program, e.g., CCNA, ACE, or equivalent degree in Information Technology, electrical engineering, or communications engineering
  • ~Passion about communication to customers and troubleshooting
  • ~Self-organized and capable to self-educate on new technologies
  • ~Team player that fits the personality and basic setting of an international, medium-sized company
  • ~Loyalty, reliability, and personal integrity
  • ~English speaking is a must (other languages are a plus)
  • ~Mobility and willingness to travel
What We Offer

We offer a flexible working time system, including mobile working in a hybrid model. Our company values diversity and inclusion, and we focus on an open working atmosphere. We provide numerous individual development and training opportunities, as well as diverse offers through myEAP, such as help with childcare, care for relatives, and offers for body and soul. We're committed to career development and encourage our employees to try new roles and experience new settings.

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