Product Manager CXO

il y a 3 semaines


Paris, Île-de-France ClubMed Temps plein
Contexte

Le Club Med est une entreprise de vacances qui propose des expériences uniques à ses clients. Le département DSPE (Digital Sales Product & Experience) est chargé de définir, créer et déployer les produits digitaux à destination des forces commerciales.

En tant que Product Manager CRM commercial, vous serez responsable de définir la vision, la stratégie et les évolutions du CRM (MS Dynamics) commercial utilisé dans l'ensemble des agences de voyage et contact centers de Club Med.

Missions
  1. Développer le produit pour répondre au besoin de plusieurs types d'utilisateurs
  2. Collaborer avec les marchés commerciaux et marketing pour identifier les besoins et problèmes dans l'expérience actuelle
  3. Analyser les comportements et attentes des utilisateurs à travers des entretiens, sondages, et retours d'expérience
  4. Évaluer et prioriser les opportunités produit en fonction de leur impact potentiel sur l'expérience utilisateur et la valeur business
Profil recherché

Le candidat idéal possède une forte culture produit et maîtrise des méthodologies Agile. Il est capable de communiquer efficacement et de travailler en équipe.

Il a une bonne connaissance de l'écosystème Microsoft et des outils de gestion de projet.

Modalités
  1. Poste à pourvoir en CDI à partir de janvier 2025
  2. Basé au siège du Groupe Club Med à Paris, La Villette (19ème)
  3. Politique de télétravail actuelle : 8 jours / mois en accord avec l'équipe

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