IT Support Specialist

il y a 3 semaines


Strasbourg, Grand Est, France Getronics Temps plein

The IT Service Engineer will be responsible for performing various tasks within the scope of IT hardware break and fixes activities and request for change services for the European Parliament.

Key Responsibilities:

  • Ensure timely and efficient repair operations and IMACD activities in accordance with the SLA between the customer and service.
  • Utilize and maintain specific equipment and tools, including laptops, CMDB, planning tools, and tracking devices.
  • Analyze incidents, provide solutions, and escalate as necessary.
  • Organize and maintain the workspace, stockrooms, and staging rooms.
  • Meet precise deadlines and demonstrate respect for requested timelines.
  • Adhere to specific repair and RFC processes.
  • Maintain uptime as a primary target.
  • Ensure high client satisfaction.

Requirements:

  • Typically, secondary or high school IT qualified with a relevant IT technical qualification.
  • First experience or 3 years of work experience in IT domains.
  • English language speaking-writing CECFR level B2 and French language.
  • ITIL Foundation v4 certification is an asset.
  • Knowledge of workplace IT asset equipment manufacturers (Laptop-Mobile devices-printers-computers) certifications (HP-Dell) is an asset.
  • Driving license (B).
  • Criminal record will be required for onboarding.
  • Business dress code will be required.
  • 40 hours/week with paid compensation days. Working on shifts during the week (8h-18h30).

Physical Requirements: Moderate lifting: 0-15 kg.


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