IT Service Desk Operations Director

il y a 5 jours


La CellesousGouzon, France ACCOR Temps plein
Job Description

At ACCOR, we're committed to delivering exceptional guest experiences across our 1,000 hotels and 1,400 restaurants in 20 countries. As the IT Service Desk Manager, you'll play a vital role in ensuring seamless operations.

Responsibilities
  • Oversee the IT Service Desk function in line with the IT Service Management framework, including receipt, triage, escalation, and processing of IT support requests.
  • Establish and enhance IT service desk processes, standards, and policies for ongoing service improvement.
  • Effectively manage the Service Desk teams, including recruitment, mentoring, training, target setting, and performance assessment.
  • Ambassadorship for IT, working across regions to provide effective communication on IT matters and build relationships with other teams.
Requirements
  • 3+ years of experience within the IT Service Desk/Help Desk of a large enterprise.
  • Excellent knowledge of IT/Technology Infrastructure Design and Planning.
  • Expertise in IT security management and service operations.
Compensation and Benefits

We offer a competitive salary range of $80,000 - $110,000 per year, depending on your experience and qualifications. Additionally, you'll enjoy a comprehensive benefits package, including health insurance, retirement savings plan, and generous paid time off.



  • La Celle-sous-Gouzon,, France ACCOR Temps plein

    Job OverviewAt ACCOR, we offer a unique opportunity to lead our IT Service Desk team and drive excellence in service delivery.Key Responsibilities:Oversee the IT Service Desk function, ensuring seamless support for users across the region.Establish and enhance IT service desk processes, standards, and policies to drive ongoing service improvement.Effectively...

  • IT Service Desk Manager

    il y a 2 semaines


    La Celle-sous-Gouzon, France ACCOR Temps plein

    Company DescriptionAccor Plus, the most expansive travel, dining and lifestyle program in the Asia Pacific, enables you to do more, in more incredible ways imaginable. Enjoy more destinations and styles at over 1,000 hotels and 1,400 restaurants across 20 countries.Job DescriptionThe IT Service Desk Manager is responsible for the management of the Service...

  • IT Service Desk Manager

    il y a 1 semaine


    La Celle-sous-Gouzon, 22410, France ACCOR Temps plein

    Company Description Accor Plus, the most expansive travel, dining and lifestyle program in the Asia Pacific, enables you to do more, in more incredible ways imaginable. Enjoy more destinations and styles at over 1,000 hotels and 1,400 restaurants across 20 countries. Job Description The IT Service Desk Manager is responsible for the management of the...


  • La Celle-sous-Gouzon, 22410, France ACCOR Temps plein

    Enjoy more destinations and styles at over 1,000 hotels and 1,400 restaurants across 20 countries. The IT Service Desk Manager is responsible for the management of the Service Desk teams who in turn support all users across the region. The IT Service Desk Manager will oversee the Incident, problem and change management for all technologies and put in place...


  • La Celle-sous-Gouzon,, France ACCOR Temps plein

    At ACCOR, we offer a unique opportunity for a skilled IT professional to take on a leadership role in managing our service desk teams. With over 1,000 hotels and 1,400 restaurants across 20 countries, we provide an exciting environment for someone with expertise in IT service management.About the RoleWe are seeking an experienced IT Service Desk Manager to...

  • Operations Director

    il y a 3 jours


    La Celle-sous-Gouzon, France Johnson Controls Temps plein

    What you will doThe Systems Operations Director is a key role reporting directly to the VP & General Manager of the South Europe region. You will be part of our team for Industrial Refrigeration & HVAC and overseeing and managing a large team of Installation Managers, typically spanning across France, Spain, Portugal and Italy.As a South Europe Operations...


  • La Celle-sous-Gouzon, France Total Energies Temps plein

    Context & EnvironmentThe Global Services Director, ESS is responsible for managing an international multidisciplinary team. He/she is responsible for organizing and leading the global service business performance, in complete coordination with the Bid Manager and each Sales Manager (EMEA, Americas, APAC - Key Account). He/she implements effective management,...


  • La Celle-sous-Gouzon, FR Wipro Temps plein

    The career opportunity is with Wipro Digital and Cloud (WDC) Sales Group. A set of consulting services, engineering capabilities, technology solutions and business platforms for enterprises that, together with our extensive partner and hyperscaler ecosystem, can simplify, orchestrate and accelerate the cloud journey for our clients to make progress...


  • La Celle-sous-Gouzon, France Wipro Temps plein

    The career opportunity is with Wipro Digital and Cloud (WDC) Sales Group. A set of consulting services, engineering capabilities, technology solutions and business platforms for enterprises that, together with our extensive partner and hyperscaler ecosystem, can simplify, orchestrate and accelerate the cloud journey for our clients to make progress...


  • La Celle-sous-Gouzon, France Wipro Temps plein

    The career opportunity is with Wipro Digital and Cloud (WDC) Sales Group. A set of consulting services, engineering capabilities, technology solutions and business platforms for enterprises that, together with our extensive partner and hyperscaler ecosystem, can simplify, orchestrate and accelerate the cloud journey for our clients to make progress...


  • La Celle-sous-Gouzon, 22410, France Wipro Temps plein

    The career opportunity is with Wipro Digital and Cloud (WDC) Sales Group. A set of consulting services, engineering capabilities, technology solutions and business platforms for enterprises that, together with our extensive partner and hyperscaler ecosystem, can simplify, orchestrate and accelerate the cloud journey for our clients to make progress thrive. ...

  • Energy Sector Director

    il y a 2 semaines


    La Celle-sous-Gouzon,, France ING Group Temps plein

    About ING GroupING Group is a leading financial institution that aims to help people, businesses and communities to stay ahead in life. Our company culture is built on innovation, inclusivity, and social responsibility.About the RoleWe are seeking a highly experienced Junior Vice President to join our Energy team in Paris. As an Energy Sector Director, you...

  • Chef de Projet Formation IT

    il y a 1 semaine


    La Celle-sous-Gouzon,, France ACCOR Temps plein

    Les responsabilitésNous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie.Le rôle consiste à superviser et coordonner les activités informatiques de l'entreprise pour garantir la continuité et l'efficacité des services IT. Fournir un support technique et...

  • Chef de Projet IT

    il y a 4 jours


    La Celle-sous-Gouzon,, France ACCOR Temps plein

    Découvrez l'Opportunité de Carrière chez AccorNous sommes un leader mondial dans l'hôtellerie, qui recherche des professionnels passionnés par la technologie pour rejoindre notre équipe. Nous offrons une expérience unique, où vous pouvez explorer les possibilités illimitées du Groupe Accor.Poste : Chef de Projet ITL'objectif principal de ce...

  • Chef de Projet Contrats IT

    il y a 2 semaines


    La Celle-sous-Gouzon,, France Total Energies Temps plein

    Description du PosteDans le cadre de sa stratégie d'expansion, TotalEnergies recherche un Chef de Projet Contrats IT pour rejoindre son équipe dédiée au pilotage des contrats informatiques. Ce poste est basé à la Défense et vous offrira l'occasion de travailler dans un environnement en pleine mutation.Fonctions ClésPiloter les contrats IT...


  • La Celle-sous-Gouzon, France Societe Generale Temps plein

    Vos missions au quotidienVous cherchez un stage dans une salle des marchés au cœur de l'action ? Rejoignez-nous !Société Générale occupe une place de leader mondial dans les activités de trading, sur les marchés dérivés actions, ou taux, change et crédit. De nombreuses distinctions ces dernières années ont récompensé l'innovation et la...


  • La Celle-sous-Gouzon,, France ACCOR Temps plein

    Accompagnement et ÉvolutionÀ ACCOR, nous sommes convaincus que votre évolution est notre meilleure chance de succès. Nous vous accompagnons dans vos objectifs professionnels, en vous offrant des opportunités d'apprentissage continu et de développement au quotidien.Nos OffresVous bénéficiez d'un environnement de travail stimulant, où la croissance...


  • La Celle-sous-Gouzon, France Technip Energies Abu Dhabi Temps plein

    JOB DESCRIPTIONThe Operation and Maintenance Consulting Business Development Manager holds the responsibility to identify and develop a sustainable, long term and profitable business of Operations & Maintenance Consulting services. He/she is also active contributor to structure and follow-up future contract execution phase. Working with Win-It and Head of...


  • La Celle-sous-Gouzon, France Saint Gobain Temps plein

    Pourquoi a-t-on besoin de vous ?Au sein du département Workplace, l'équipe Digital Identity est en charge des services afférents à la gestion des identités et des accès des collaborateurs du groupe ainsi que de l'architecture des services Microsoft (AD, Entra ID, M365). La gestion des identités comporte la collecte des informations auprès des...


  • La Celle-sous-Gouzon, France Total Energies Temps plein

    Context & EnvironmentTotalEnergies recherche un Operationnal Contract Manager IT (F/H). Le poste est basé à la Défense. Dans un environnement en transformation avec des mutations technologiques rapides et rattaché à TotalEnergies Global Information Technology Services (TGITS), le centre de services mutualisés des systèmes d'information de la...