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Banquet Supervisor
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Job Summary
We are seeking a highly skilled and experienced Banquet Supervisor to join our team at Mövenpick Hotel Hanoi Centre. As a key member of our Food and Beverage department, you will be responsible for ensuring the smooth execution of banquets and events, providing exceptional service to our guests, and maintaining the highest standards of quality and safety.
Key Responsibilities
- Assist and ensure that the setup of function rooms is in accordance to Banquet Event Orders
- Ensure that all pre-requisites for functions are checked correctly and ready for setting up when the time arrives
- Respond to any demands or complaints from guests with tact, sincerity, and promptly, keeping the Banquet Manager informed of incidents during or after the function
- Keep track of banquet service operating equipment to ensure par level for smooth operations
- Plan the manning allocation/work assignment per Banquet event
- Assist the Banquet Manager in staff development, counselling, and resolving staff conflict
- Be aware of the procedure concerning hotel fire and life safety/emergency procedures
- Assist Food & Beverage Outlets in their operations within peak times when needed
Requirements
- Minimum College education
- Certificate in Food & Beverage will be an advantage
- Minimum 2 years of relevant experience in a similar capacity
- Excellent reading, writing, and oral proficiency in English and Vietnamese language
- Good communication and customer contact skills
- Service-oriented with an eye for details
- Ability to work well in stressful and high-pressure situations
What We Offer
- Take 2 days off/week
- 100% social insurance payment based on salary from the first day of work
- Employee benefit card offering discounted rates in Accor Hotels worldwide
- Develop your talent through learning programs by Academy Accor
- Opportunity to grow within your property and across the world
- Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities
