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Technical Solutions Engineer I
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Technical Service Engineer
Il y a 2 mois
EcoFlow is a leading provider of innovative portable power products, solar technology, and smart home energy solutions. Our mission is to empower individuals, families, and communities with reliable and eco-friendly energy solutions.
Our VisionWe envision a world where energy is accessible, sustainable, and equitable for all. Our goal is to make a positive impact on the environment and society through our products and services.
Job SummaryWe are seeking a highly skilled Technical Service Engineer to join our team in France. As a Technical Service Engineer, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction and loyalty to our brand.
Key Responsibilities- Provide technical support to customers via phone, email, and in-person visits.
- Collaborate with internal teams to resolve technical issues and improve product performance.
- Develop and maintain technical documentation, including user manuals and product guides.
- Conduct product demonstrations and training sessions for customers and partners.
- Stay up-to-date with industry trends and emerging technologies to ensure our products remain competitive.
- Minimum 3 years of experience in a technical support role, preferably in the renewable energy or electrical engineering field.
- Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
- Fluency in French and English, with the ability to communicate effectively with customers and colleagues.
- Electrical engineering degree or equivalent experience.
- Proficiency in using MS Office, Visio, and other technical tools.
- Competitive salary and performance-based bonus.
- Travel allowance and opportunities for professional growth and development.
- A dynamic and supportive work environment with a team of innovators and experts.
