Senior Executive Travel Consultant
Il y a 2 mois
We are seeking a highly skilled and experienced Senior Executive Travel Consultant to join our team at American Express Global Business Travel. As a key member of our corporate travel team, you will be responsible for providing exceptional service to our VIP corporate business clients.
Key Responsibilities- Assist executive corporate business customers with online booking and offline aftersales support.
- Handle end-to-end booking processes, including telephone, chat, and email interactions.
- Act as the point of sale for domestic and international travel requirements, arranging routine and complex travel for air, rail, car, and hotel accommodations using Amadeus GDS.
- Utilize positive telephone service techniques to maintain excellent client relations and handle special customer requests.
- Meet daily servicing requirements for nominated accounts or clients, adhering to call schedules and reporting variances in workforce management scheduling tools.
- Counsel, develop, and mentor junior Travel Consultant colleagues as needed.
- High proficiency in Amadeus GDS.
- Experience as a Corporate Travel Consultant.
- Prior experience with VIP customers is a plus.
- Excellent professional communication skills in French and English.
- Ability to research and resolve customer service and traveler issues independently or with suppliers.
- Capacity to handle urgency and unexpected situations while maintaining a professional and multitasking relationship.
- Ability to positively influence team and peers.
- Learning agility and ability to act on constructive feedback.
- Detailed understanding of fares and ticketing rules for car, air, and hotel.
- Flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
- Travel perks, including deals from major travel providers on flights, hotels, cruises, and car rentals.
- Global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT.
- Wellbeing resources to support mental and emotional health for you and your immediate family.
American Express Global Business Travel is a leading provider of corporate travel solutions. We are committed to providing exceptional service to our clients and creating a positive work environment for our employees.
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