Senior Executive Travel Consultant

Il y a 2 mois


IssylesMoulineaux, Île-de-France American Express Global Business Travel Temps plein
About the Role

We are seeking a highly skilled and experienced Senior Executive Travel Consultant to join our team at American Express Global Business Travel. As a key member of our corporate travel team, you will be responsible for providing exceptional service to our VIP corporate business clients.

Key Responsibilities
  • Assist executive corporate business customers with online booking and offline aftersales support.
  • Handle end-to-end booking processes, including telephone, chat, and email interactions.
  • Act as the point of sale for domestic and international travel requirements, arranging routine and complex travel for air, rail, car, and hotel accommodations using Amadeus GDS.
  • Utilize positive telephone service techniques to maintain excellent client relations and handle special customer requests.
  • Meet daily servicing requirements for nominated accounts or clients, adhering to call schedules and reporting variances in workforce management scheduling tools.
  • Counsel, develop, and mentor junior Travel Consultant colleagues as needed.
Requirements
  • High proficiency in Amadeus GDS.
  • Experience as a Corporate Travel Consultant.
  • Prior experience with VIP customers is a plus.
  • Excellent professional communication skills in French and English.
  • Ability to research and resolve customer service and traveler issues independently or with suppliers.
  • Capacity to handle urgency and unexpected situations while maintaining a professional and multitasking relationship.
  • Ability to positively influence team and peers.
  • Learning agility and ability to act on constructive feedback.
  • Detailed understanding of fares and ticketing rules for car, air, and hotel.
What We Offer
  • Flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
  • Travel perks, including deals from major travel providers on flights, hotels, cruises, and car rentals.
  • Global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
  • We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT.
  • Wellbeing resources to support mental and emotional health for you and your immediate family.
About Us

American Express Global Business Travel is a leading provider of corporate travel solutions. We are committed to providing exceptional service to our clients and creating a positive work environment for our employees.



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