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Waiter

Il y a 2 mois


IssylesMoulineaux, Île-de-France Accor Temps plein
Job Title: Waiter

We are seeking a skilled and friendly Waiter to join our team at MGallery Nairobi Gigiri. As a Waiter, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.

Key Responsibilities:
  • Read daily events and acknowledge VIP arrivals
  • Know all menu items, garnishes, contents, and preparation methods and relay this information to guests in a polite and concise manner
  • Present children's menus when appropriate and describe specials and alternative cuisine
  • Serve and clear food and beverage items in a professional and unobtrusive manner
  • Utilize the POS system to ring up sales, print checks, close checks, and complete cash-out procedures
  • Carry trays, bus, and reset tables with linen, china, glass, and silver
  • Ascertain guests' satisfaction and handle any problems that may arise, informing a manager of the problem and how it was resolved
  • Follow cash and credit card procedures according to the guidelines of the accounting department
  • Maintain a clean, neat, and orderly restaurant throughout service
  • Polish silver, refill salt, pepper, and sugar, creamers, etc
  • Ensure that work station is stocked with appropriate condiments at all times
  • Report any guest comments regarding food and beverage to manager
  • Conscientious handling and maintenance of operating equipment
  • Learn and adhere to safety, sanitation, and hygiene policies
  • Maintain good working relationships with colleagues and all other departments
  • Maintain complete knowledge of all F&B services, outlets, and hotel services/features
  • Perform opening/closing side duties as assigned and set all tables according to standards
  • Report to manager any deviations from set standards and procedures
  • Ensure that all service and storage areas are kept safe and clean
  • Help minimize waste, neglect, breakages, and mishandling of supplies and equipment
  • Carry out light cleaning and maintenance of the outlet
  • Assist other Food & Beverage Outlets in their operations during peak hours if needed
  • Observe Recycling Procedures of the Hotel in Relation to cans and bottles
Requirements:
  • Minimum 1-year food and beverage serving experience
  • Previous public contact and/or cashiering experience
  • Very good reading, writing, and oral proficiency in the English language
  • Must be well presented and professionally groomed at all times
  • Able to account and handle cash effectively and efficiently
  • Good communication and customer contact skills; good problem resolution skills
  • Basic F&B product knowledge
  • Team player with strong interpersonal skills and attention to detail
Additional Information:

Should be eligible to live and work in Kenya.