Merchant Onboarding Specialist

il y a 10 heures


Paris, Île-de-France Alma Temps plein
Job Description

At Alma, we are committed to empowering merchants to succeed in a rapidly changing market. Our mission is to provide innovative financial solutions that enable merchants to increase sales, improve customer satisfaction, and reduce financial risk.

The Merchant Activation team plays a critical role in achieving this mission. As a Merchant Activation Specialist, you will be responsible for deploying retail networks with efficient project management and impactful retail training for small to mid-market accounts.

Your key objectives will be to:

  • Ensure a seamless onboarding experience for Retail Networks with Tiering based Level of Services.
  • Boost onboarding & activation throughout the merchant partnership by setting up the most efficient operating model adapted to the merchant type (purchase channels, tiering).
  • Ensure that we reach and maintain our targeted activation KPIs, in terms of SLA, quality, and generated TPV.

You will work closely with the Merchant Activation Manager to:

  • Deploy Retail Network with efficient project management and impactful retail training for small to mid-market accounts.
  • Identify training needs and develop training plans in collaboration with the brands.
  • Be the voice of instore staff inside Alma, giving product feedback and verbatim from the final users.
  • Constantly enhance training, identify new formats, and be proactive to remain on top of the game.

To succeed in this role, you will need:

  • 1-2 years experience in account onboarding, retail experience, or account management/care.
  • Relevant experience in a fast-paced environment.
  • Fluency in both French and English.
  • Strong interpersonal skills: empathetic, curious, pedagogic, user-oriented.
  • Detail-oriented person.
  • Doer mindset.

We are looking for a talented individual who is passionate about retail and account management. If you have a strong understanding of the retail industry and excellent communication skills, we encourage you to apply for this exciting opportunity.



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