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Field Service Specialist
il y a 1 mois
We are seeking a skilled Field Service Specialist to join our team at Lutron Electronics Co., Inc. As a Field Service Specialist, you will be responsible for delivering exceptional customer service to our clients in the field. This includes servicing, troubleshooting, and repairing Lutron Systems while following field service procedures.
You will work closely with on-site contractors, lighting designers, and facility managers to ensure proper system installation and handover. Additionally, you will sell Lutron's service products, such as service contracts, and system upgrades.
Key qualifications for this role include a degree in Electrical Engineering, Electronics, or Computer Science, as well as 3-5 years of electrical and construction site experience. Strong problem-solving and fault-finding skills are also essential.
As a Field Service Specialist, you will have the opportunity to work independently with minimal supervision and be self-motivated. Excellent communication and organizational skills are required, as well as fluency in English and French.
Lutron Electronics Co., Inc. is an Equal Opportunity – Affirmative Action – Employer and welcomes qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability, or genetics.
Responsibilities
- Deliver exemplary customer service to Lutron customers in the field.
- Become proficient in servicing, troubleshooting, and repairing Lutron Systems while following field service procedures.
- Coordinate with on-site contractors, lighting designers, and facility managers to ensure proper system installation and handover.
- Sell Lutron's service products, such as service contracts, and system upgrades.
- Support Technical Support team when needed.
- Participate in Customer Education sessions.
Qualifications
- Degree in Electrical Engineering, Electronics, or Computer Science desirable.
- 3-5 years Electrical and construction site experience.
- 3-5 year hands-on Lighting/AV commissioning experience.
- Knowledge in lighting controls, building management systems, or computer networking is required.
- Strong problem-solving/fault finding skills.
- Ability to travel frequently including other countries within Europe.
- Proven ability to work independently with minimal supervision, self-motivated.
- Excellent communication and organizational skills.
- Valid Driver's license.
- Fluency in English and French (other languages would be an advantage).
Lutron Electronics' position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers.
This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and comprehensive benefits while exploring many options for continued growth and education.
Make a difference every day in our dynamic, people-centric, technology-driven organization.
Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer.
