Service Coordinator
il y a 4 jours
At The Guidance Center, we are seeking a highly skilled and experienced Evening Service Co-ordinator to join our team. This role is responsible for providing direction and supervision to our Member Service Representatives, Admissions Coordinators, and Centralized Scheduler to ensure seamless member flow.
Key Responsibilities:- Provide direct supervision to Member Service Representatives, Admissions Coordinators, and Centralized Scheduler.
- Train and evaluate member services staff, determine work assignments and schedules, and adjust clerical assignments to accommodate priority needs.
- Determine staffing needs and make hiring decisions.
- Work with staff members to identify and resolve referrals, registration, insurance eligibility, enrollment, scheduling, and authorization issues and complaints.
- Ensure that the front office is the first point of contact for all new and potential members and that all interaction is professional, courteous, and welcoming.
- Ensure all staff has the tools and materials necessary to meet pre-established standards.
- Manage all aspects of the following processes: member scheduling, registration, financial counseling, payment collection, data entry and processing, and cash posting.
- Coordinate and assist in the day-to-day operations of the organization.
- Implement and maintain office policies and procedures.
- Ensure staffing is appropriate for day-to-day operations.
- Monitor and redesign Member Services processes as needed.
- Resolve member complaints in a timely and effective manner.
- Ensure that employee timesheets are completed accurately and in a timely manner.
- Maintain/monitor reports to ensure accurate reporting of screenings, intakes, and renewals.
- Work with reimbursement services to ensure billing information is accurately completed by member services staff.
- Work with Marketing staff to help determine new or revised member and public-facing communication needs.
- Participate in the recruitment and interviewing of prospective employees.
- Monitor the compliance of staff with company policies and procedures.
- Supervisory experience.
- 3 years Customer Service Experience.
- Knowledge of Medicaid, Medicare, and Commercial insurance.
- Experience in Excel, Word, Outlook, Electronic Practice Management, and/or Electronic Health Record.
- Detail-oriented, strong work ethic, time management, and multitasking skills.
- Enthusiastic learner who is a resourceful and independent thinker.
- Must be well organized with the ability to adapt to change.
- Valid Driver License.
- Ability to obtain an Arizona Level 1 Fingerprint Clearance Card.
- 5 years Medical or Behavioral health experience.
- 10-key by touch.
The Guidance Center will provide reasonable accommodations for individuals with disabilities, unless it would cause undue hardship. We define reasonable accommodation as any change in the work environment or in the way a job is performed that enables a person with a disability to enjoy equal employment opportunities.
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