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German-speaking Client Relationship Specialist
Il y a 2 mois
Client Relationship Specialist German Speaker
In the realm of luxury, LVMH Client Services stands as a beacon of excellence, dedicated to enhancing the customer experience in a digital age.
Our representatives, embodying the spirit of the 20 prestigious brands within the LVMH Group, provide exceptional support to our international clientele throughout their online shopping journey.
At LVMH Client Services, our e-Retail approach is characterized by a commitment to Hypercare, Humility, and the Joy of representing Houses of Excellence and Craftsmanship.
We invite you to advance your career by becoming our next German-speaking Client Relationship Specialist and join our team of dedicated professionals.
Your Responsibilities:
As part of our team, your primary goal will be to meet the expectations of clients from our partner brands through various communication channels (Phone, Email, Livechat, WhatsApp, and other Social Media platforms).
Your expertise will revolve around three key areas:
Pre-Sales:
- Act as the primary contact for clients seeking information about product availability or reservations;
- Provide tailored advice to clients by presenting the most suitable offers, products, or services;
- As an Ambassador of the brand, you will be the first point of contact for clients remotely;
- Assist clients in navigating the websites of partner brands to find products or services.
Sales:
- Deliver a personalized customer experience by showcasing iconic models and executing the sales ceremony;
- Guide clients through the online ordering process;
- Convey the luxury brand's values and ensure the highest standards of service;
- Foster client loyalty;
- Identify potential needs and suggest complementary products.
Post-Sales:
- Focus on solution-oriented approaches;
- Oversee the resolution of post-sale inquiries;
- Contribute to client retention by establishing a privileged relationship, including courtesy calls or invitations to unique events;
- Reach out to clients who have expressed dissatisfaction to identify issues and re-engage them.
Your Profile:
Job Requirements:
- A strong affinity for multicultural environments and a fluent command of German (CEFR level: C1) is essential;
- Excellent written and interpersonal skills;
- Proficiency and adaptability with digital tools;
- Ability to tailor experiences to meet the unique needs of luxury clients.
Behavioral Competencies:
- A genuine passion for the luxury sector and a desire to develop your potential in facing new challenges;
- A strong interest in Customer Relations, recognized for your empathy, commitment to excellence, persuasive abilities, and dedication to quality service.
What LVMH Client Services Offers:
A work environment where well-being is paramount, fostering a culture of support and growth.
- Comprehensive training programs:
- A month-long onboarding process to facilitate your integration and skill development;
- Dedicated support to explore the brand, its products, and history to refine your expertise and become an exemplary ambassador;
- Continuous development opportunities to maintain excellence and acquire new skills;
- An enriching multicultural environment with diverse nationalities and languages;
- Internal mobility options with a structured career plan and dedicated support.
At LVMH Client Services, you play a vital role in the recruitment process. Beyond submitting your CV, you will have the opportunity to share your journey, motivations, and professional aspirations during two interviews.
Upon receiving your application, we will reach out promptly to help you begin your journey with LVMH Client Services.
