Implementation Manager
il y a 4 semaines
HSBC is seeking an experienced Implementation Manager to join our Global Trade and Receivables Finance team. As a key member of our team, you will be responsible for the successful implementation and client onboarding of structured transactions across our range of Global Trade & Receivables Finance solutions.
Key Responsibilities:- Lead end-to-end implementation of Structured Finance deals, including Supply Chain Finance, Receivables Finance, and Asset Based Lending.
- Project manage and perform accurate set up instructions and oversight of successful completion.
- Ensure close and effective working relationships with key stakeholders, including GTRF Frontline and structuring, Coverage, DBS, and Global functions.
- Drive cross-business collaboration to ensure strategy alignment and enhance efficiency.
- Establish effective mechanisms for sharing best practices to enable a consistent approach and appropriate escalation of information to senior management.
- Drive project timelines to achieve optimal time to revenue generation.
- Project manage multiple deals/programmes concurrently by being a central point to both internal and external clients.
- Develop implementation plans as agreed for each deal, incorporating Project Management methodologies.
- Provide guidance to clients with respect to tasks and their role within the project plan.
- Attend and host regular client meetings to review project status against the plan.
- Provide accurate and timely implementation status and escalate issues that impact client experience to relevant Senior Client Managers.
- Build close working relationships with European and Global colleagues to facilitate smooth and timely client implementation.
- Identify and communicate process gaps and improvement opportunities; express willingness to own improvement initiatives; and be recognized by leading change for the better and excellent client delivery.
- Continuously adapt to balance and prioritise different demands of the team and requirements from multiple directions and stakeholders.
- Understand and describe which products and channels relate to specific clients and maintain open and honest dialogue with key stakeholders, Sales, Product, and Coverage.
- Actively engage with colleagues across HSBC to ensure that all clients' needs are met at the first point of contact.
- Knowledge of Trade Finance structures at a global level, having experience in Receivables Finance, supply chain, pre-export finance, and/or commodity finance.
- Knowledge of project management techniques.
- High level of drive and motivation to ensure successful delivery of complex deals and keen interest in long-term client portfolio management to deliver best-in-class service.
- Proactive attitude, keen to learn, and flexibility to adapt for each client requirement.
- Internal/external stakeholder management, including but not limited to Operations, Technology, and Client Service, across a diverse region and at senior client level.
- Result-driven, able to perform risk analysis with a consistent track record of on-time/on-quality delivery.
- Work independently and under pressure, whilst using strong judgmental skills to identify and resolve complex problems, manage ambiguity, and adhere to timelines, ensuring high-quality output.
- Excellent written and oral communication, ability to articulate and detail, if necessary, issues to all levels.
- Ability to filter and prioritise multiple demands, resolve conflicts, and develop consensus.
Proficient in MS Excel, MS Word, and MS PowerPoint, and use of market platforms like Bloomberg, S&P Capital IQ, and functions. The base location for this role is Paris (other locations possible), this role is Hybrid working as you'll be expected to work in the office as per business requirements.
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