Crypto Support Specialist
il y a 1 semaine
Apollo P2P is seeking a highly skilled and experienced Customer Support Manager to join our team. As a key member of our support operations, you will be responsible for providing exceptional customer service to our users, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities- Support Setup and Management: Develop and implement strategies for initial customer support setup, including email and web form communications.
- Direct Customer Interaction: Handle incoming queries and support tickets, providing high-quality, timely responses to tutors and students.
- Content Creation for Help Center: Develop and refine help center materials and FAQs tailored to our users' needs, focusing on common cryptocurrency-related issues and platform navigation.
- Team Leadership: Prepare for and manage the transition to a full customer support team as the platform grows, including hiring and training new support representatives.
- Analytics and Reporting: Monitor and analyze customer interaction data to identify trends, assess the effectiveness of support strategies, and make data-driven decisions for improvements.
- Cross-functional Collaboration: Work closely with the product and marketing teams to ensure alignment on user education and support initiatives.
- Experience: Proven track record in customer support or community management, preferably within the cryptocurrency or fintech sectors.
- Skills: Excellent communication abilities, experience managing Zendesk, and the ability to create informative and engaging user support content.
- Independence and Teamwork: Able to work effectively in a remote setting independently and as part of a team.
- Education: A Bachelor's degree in Marketing, Communications, Business Administration, or a related field is preferred.
- Experience: Demonstrated ability to set up and manage customer support operations, with a strong background in handling user inquiries and content creation.
- Adaptability: Eager to adapt support strategies based on user feedback and the platform's evolving needs.
- Creativity and Problem-Solving: Innovative in approach to customer engagement and problem resolution.
-
Sales Support Specialist
il y a 6 jours
Martinique, France Snaphunt Temps pleinAbout the RoleWe are seeking a highly motivated and detail-oriented Sales Support Specialist to join our dynamic team at Snaphunt. The ideal candidate will possess strong analytical skills, a deep understanding of sales and retail operations, and the ability to thrive in a fast-paced environment.Key ResponsibilitiesAssist the sales team in daily operations,...
-
Tax Control Specialist
il y a 2 semaines
Martinique, France Ministère de l-Économie, des Finances et de la Souveraineté industrielle et numérique Temps pleinJob SummaryThe Ministère de l'Économie, des Finances et de la Souveraineté industrielle et numérique is seeking a highly skilled Tax Control Specialist to join its team. As a key member of the 20th brigade, you will be responsible for conducting external tax control operations on companies located in Martinique and other territories.Key...
-
Cat B Specialist
il y a 6 jours
Martinique, France Ministère de l-Économie, des Finances et de la Souveraineté industrielle et numérique Temps pleinAbout the RoleThe Ministère de l'Économie, des Finances et de la Souveraineté industrielle et numérique is seeking a highly skilled Cat B Specialist to join its team. As a key member of the 20th brigade of the DIRCOFI Sud-Est Outre-Mer, you will be responsible for conducting fiscal control operations on businesses in Martinique and other...
-
Chargé d'outils SI financier
il y a 2 semaines
Martinique, France GBH Temps pleinChargé d'outils SI financierGBH, un groupe international en pleine croissance, recherche un spécialiste en gestion de trésorerie pour rejoindre son équipe dynamique.MissionFournir un support de premier niveau sur les outils de gestion de trésorerie pour les équipes de GBH.Répondre aux demandes et aux problématiques des utilisateurs internes en...
-
Business Application Specialist
il y a 6 jours
Martinique, France GBH Temps pleinAbout the RoleThe Functional Consultant will be responsible for providing high-level functional support on business applications within their domain of activity.The role involves analyzing, resolving, and preventing incidents, as well as deploying new features that make a difference.The successful candidate will contribute to the integration phases of the...
-
Contrôleur de Gestion Opérationnel H/F
il y a 5 jours
Martinique, France LHH Recruitment Solutions Temps pleinDescription du PosteLHH Recruitment Solutions, cabinet de conseil en recrutement et évaluation d'experts, cadres et dirigeants, vous accompagne tout au long de votre carrière et s'assure que vous soyez Ready For Next.Nous recherchons un candidat issu d'une formation BAC+4/5 avec une connaissance approfondie des techniques comptables et de...
-
Retail Operations Assistant
il y a 6 jours
Martinique, France Snaphunt Temps pleinAbout the RoleWe are seeking a highly motivated and detail-oriented Sales Support Specialist to join our dynamic team at Snaphunt. The ideal candidate will possess strong analytical skills, a deep understanding of sales and retail distribution, and the ability to thrive in a fast-paced environment.Key ResponsibilitiesAssist the sales team in daily...
-
Ingénieur en télécommunications VoLTE et VoIP
il y a 4 semaines
Martinique, France Groupe iliad Temps pleinPrésentation du poste Nous recherchons un professionnel qualifié pour rejoindre notre équipe d'experts en télécommunications, spécialisée dans les technologies de voix mobile et de roaming. Ce rôle exige une expertise technique approfondie dans le domaine des télécommunications, et vous ferez partie d'une équipe dynamique de 13 spécialistes...
