Local IT Support Specialist
il y a 7 jours
Experis France is seeking a dedicated and skilled Local IT Support Technician to provide exceptional technical assistance to our valued clients.
As a key member of our team, you will be responsible for resolving a wide range of IT issues, ensuring smooth operations, and delivering outstanding customer service.
Your Responsibilities:
- Provide prompt and effective support to users experiencing technical difficulties.
- Diagnose and troubleshoot hardware and software problems on workstations and office automation systems.
- Install, configure, and maintain computer equipment, including PCs, smartphones, and printers.
- Manage incidents through ticketing tools, ensuring accurate logging and timely resolution.
- Escalate complex issues to senior technicians or specialized teams as needed.
- Participate in company projects related to IT infrastructure and deployments.
- Maintain accurate records of assets and inventory.
Required Skills:
- Proven experience in IT maintenance and support.
- Strong understanding of operating systems, workstations, peripherals, messaging software, and office applications.
- Familiarity with remote support tools and ticketing systems.
- Excellent communication and interpersonal skills, with a focus on customer satisfaction.
- Ability to work independently and as part of a team in a fast-paced environment.
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